Technical Support Representative
1 week ago
IDEXX is passionate about creating opportunities for our employees, therefore we are seeking an IDEXXer to join our ANZ technical support team. In this role you will interact with current IDEXX customers using our range of In-clinic products including IDEXX Vetlab diagnostic suite and rapid assay devices by resolving product issues through effective troubleshooting, addressing product queries and liaising with our internal teams to ensure we provide an exceptional customer experience. This role is full-time with the occasional Saturday, and after-hours roster participation. This role has the benefit of true flexibility in either an on-site, hybrid or remote role in either Queensland, New South Wales or Victoria.
You will be someone that is passionate about creating an exceptional customer experience.
You will have had previous experience working in a customer contact environment.
You will have an aptitude to learn and impart technical product information.
You will have the ability to be self-motivated whilst working in a team environment.
You will have proven skills in workload prioritisation, problem solving, root cause analysis and time management.
You will understand the veterinary clinic environment &/or technical equipment support (although you will receive comprehensive training).
What can we offer?
Investment in professional development and career growth
We offer true flexibility with on-site, remote or hybrid working arrangements
Competitive annual bonus scheme and compensation review
Be rewarded for your contributions through our Reward and Recognition Program
Enhanced bereavement leave for family and pets
Free wellness programs like Virgin Pulse, Class Pass, Noom - ability to earn points and prizes
Discounts on Pet Products and $500 per year towards diagnostic testing for your pets
Tenure recognition including days off and bonus payments for reaching key milestones
Bring your pet to work days
Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually
We help pets lead fuller lives + + + + + + +
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.
At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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