Customer Care Specialist

6 days ago

Wacol, Australia Sealy of Australia Full time

**The **c**ompany**:
We are Sealy of Australia - the market-leading manufacturer of premium sleeping solutions throughout Australia and the Asia Pacific.

In business since 1923, we have partnered with our national network of retailers to help millions of people achieve better sleep. Our pursuit of refining and advancing Posturepedic® technology backed by orthopaedic research has resulted in world-class innovation that people love.

Headquartered in Brisbane with six manufacturing plants across Australia and New Zealand, staffed by over 750 highly-skilled, highly-valued employees, we have a passion for developing local expertise and talent.

**The roles**:
We have an exciting opportunity for a **Customer Care Specialist** to join our National Customer Care team.

The objective is to provide outstanding customer service, primarily after-sales enquiries.

**Key responsibilities**:

- Data processing with a high level of accuracy on customer files.
- Liaise with stores, sales representatives, factory and manufacturing teams to solve any customer care enquiries efficiently.

**Your profile**:

- You are customer-focused and solution-driven.
- You can communicate with patience and professionalism regardless of the situation.
- You have strong computer skills and the ability to learn new programs quickly.
- Previous experience in a call centre environment is highly regarded but not necessary.

**The **b**enefit: *
- Comprehensive training on company history and our manufacturing process.
- Work-life balance, we operate Monday to Friday during business hours with no weekend work required.
- We have an onsite canteen with heavily discounted staff specials.
- We provide excellent opportunities for long-term career advancement within the team and the company.

Please submit your CV with a one-page cover letter addressing the role requirement.

**Salary**: $550,000.00 - $600,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Wacol, QLD 4076: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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