Customer Care Officer Business Traineeship

1 week ago

Brisbane, Australia Maxima Full time

Are you interested in joining the Banking & Finance Industry? Not sure where to start?

Maxima, in partnership with ANZ Bank, are seeking committed individuals to undertake a business traineeship as a Customer Care Officer.

This fulltime role will see you gaining hands-on, industry experience and studying towards a nationally recognised **Certificate III in Business **within the **Customer Service **stream.

**Your Host Employer**:
Since 2003, ANZ have recruited more than 1,000 Indigenous trainees into branches across Australia. With a strong focus on an inclusive and diverse work environment, the ANZ Indigenous Trainee Program is supportive, understanding and provides career opportunities for the future. By helping people make the most of what they have, ANZ continuously transform ideas, hard work and ambition into reality.

**The Role**:
This position provides Aboriginal and Torres Strait Islanders an opportunity to engage with their local community as an Indigenous Customer Care Officer. As the first point of contact for the ANZ Bank, you will provide high quality customer service, assisting with enquires across all ANZ products and services.

**Duties Include**:

- Respond to incoming and outgoing enquiries
- Update and maintain client files
- Escalate and delegate customer needs where required
- Assist customers use digital banking tools
- Recommend relevant financial products, services, and solutions
- Additional administrative tasks as required

**About You**:

- An interest in the finance and banking industry
- Strong communication skills; both verbal and written
- Exhibits a passionate and positive work attitude
- Ability to multi-task and work to deadlines
- Takes initiative and demonstrates proficient problem-solving skills
- Willingness to learn and comply with instructions to facilitate this

**Role Requirements**:

- Previous customer service experience (desirable)
- Active user and promoter of technology
- National Police Clearance (or willing to obtain)

**Benefits**:

- No HEC’s or Study Debt
- Align yourself with a strong and nationally recognisable brand
- Job security and career development opportunities upon completion

**How to Apply**:
Please comply with all mandatory Employer and State Government directives for COVID Vaccinations prior to commencement of work.

Please note that you must identify as Aboriginal or Torres Strait Islander descent to be eligible for this role.

National Traineeship wages and conditions apply.

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