Patient Account Services Officer

2 weeks ago

Eastwood, Australia Jones Radiology Full time

**About Us**

Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we heavily invest in up-to-date equipment, and we are proudly at the forefront of medical imaging systems and technology. We also invest in our people, and our commitment to care for others extends to our highly supported clinical teams.

**About the Role**

Reporting to the Patient Account Services Team Leader, this role provides high quality, accurate and efficient accounts and administration services to Jones Radiology's external stakeholders, and internal clerical and technical staff.

**Key Responsibilities**
- provides a high standard of customer service to patients and referrers
- builds strong and cooperative relationships with referrers and third-party bill payers
- answers the main enquiry phone number for Jones Radiology
- processes daily post, receipting and bank statement reconciliation
- maintains patient files in a timely and confidential manner
- ensures aged debtors are followed-up regularly in a professional manner

**About You**
- Demonstrated ability to provide excellent patient care and customer service
- Proficiency in Microsoft Office and strong computer skills
- Excellent attention to detail, decision-making and problem-solving skills
- Ability to work in a team as well as independently
- Experience in a fast-paced, transaction accounts team and/or customer service environment (desirable)
- Medicare and medical imaging terminology and procedure knowledge (desirable)

**What We Offer**
- A competitive remuneration package with flexible work options.
- A wellness program that includes access to fitness facilities, well-being tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- The opportunity to join diverse and high-performing teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.
- Jones Radiology also acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.

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