Customer Sales and Support Representative

1 week ago

Brisbane, Australia Sandvik Full time

Sandvik Mining and Rock Solutions

Customer Sales Support Representative - Milton | Brisbane QLD

Join our dynamic team at the forefront of customer engagement Situated in the vibrant Milton Green precinct, we are seeking a dedicated Customer Support Representative. Your role will be crucial in assisting customers with Sandvik parts orders and quotations, directly contributing to the success of our operations and customer satisfaction.

Our Company and Culture

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

Your Role as a Customer Support Representative

On the technical side, you’ll maintain data in our Customer Relationship Management (CRM) system and work with various e-commerce platforms to manage transactions between Sandvik and our customers. Given our global reach, you’ll interact with a diverse range of people from our supply chain network worldwide.

Our Customer Support Team offers a flexible work environment with a hybrid home and office arrangement, allowing you to work from home two days a week. We provide a comprehensive ‘working from home’ kit, including a laptop, monitor, wireless keyboard and mouse, and an internet dongle, to ensure you’re set up for success

What You’ll Need to Succeed;.
- Exceptional Customer Service Skills: You should have a strong dedication to customer service, capable of delivering unparalleled support. A minimum of two years’ experience in customer-focused roles, such as telecommunications, insurance, retail, hospitality, or any sector known for outstanding customer care, is required.

This is a permanent role that requires flexibility around start and finish times to accommodate customer service across different time zones from New Zealand to Western Australia.

Agencies need not apply.

Reasons you should join the Sandvik team
- At the heart of Sandvik is a profound commitment to safety. Each year our wellbeing survey determines our Top 3 health and wellbeing focuses for the year to support our employees to ensure support is tailored to meet our employees needs.
- We are located in the heart of the Milton Green Precinct that looks over the Brisbane River and skyline. Milton Green is one of Brisbane’s most desirable neighbourhoods, elevated by its location, strong sense of community and weekly lunch time markets.
- Our team is very supportive, and we have an exceptional onboarding and training process.
- Attractive Penalty rates for overtime and weekends worked.
- Ongoing support and internal development options.
- Potential to work from home, up to twice a week.
- We have a diverse workforce which makes for a great place to work.
- We have an Employee Benefits Program which includes salary sacrifice options, and many other perks such as length of Service Recognition program and a company funded paid parental leave.
- Option to purchase up to two weeks additional annual leave per year.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist
- Ivy Chau_

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