Customer Service Leader

1 week ago

Newcastle, Australia Senior Leadership InfraBuild Full time

**About the role**:
This is an office-based role working as part of the Cyclone Brand, you will bring your strength in leadership to support and drive the Rural Sales and Marketing team, this role is an essential role in looking after and being the voice of our customer base.

Key responsibilities include:

- Supporting our internal and external customers
- Contributing to a collaborative and inclusive team culture
- Implementation of customer experience enhancements through technology
- Enthusiastic about driving performance and bring positive energy to the daily work environment
- Continuous improvements of customer service processes
- Hitting and exceeding key KPIs.

**About your experience**:
Unlike other roles you will have the chance to make this role your own; shaping your team and the processes you use to help you achieve success. Through this success you’ll positively impact our customer experience measures and help further grow our iconic business.

To be successful in the role you will need to learn quickly on the job and deal well with ambiguity. We would love to speak with strong and passionate communicators who have:

- The ability to create positive team cultures and perform confidently in a leadership role
- Call centre experience will be highly regarded
- A collaborative mindset who actively encourages cross team participation and discussion.
- Experience in Rural/Agricultural industries is desirable but not essential
- Exposure to SAP and Salesforce would be beneficial.

**About our team**:
**Cyclone Rural **is an iconic and trusted brand that’s stood the test of time with a proven reputation spanning many years and generations. The Cyclone rural range includes gates, posts, wire, troughs, tools & accessories, and yards and other equipment.

**Next steps**:
Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.

**We are a 202**3** Circle Back Initiative Employer - we commit to respond to every applicant**.

  • Customer Service Leader

    2 weeks ago

    Newcastle, New South Wales, Australia beBeeEmpowerment Full time $127,150 - $144,444

    Customer Service LeaderThe Customer Service Leader plays a vital role in our retail team, supporting the Store Manager to achieve sales targets and deliver exceptional customer service.Key Responsibilities:Develop and maintain memorable customer connections by leading by example and providing outstanding customer service.Collaborate with store staff to...

  • Service Nsw

    1 week ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Service NSW - Frontline Customer Service - Newcastle & Maitland** **Customer Concierge Operator** **Digital Service Representative (Service Centre Only)** **Customer Service Representative** **Customer Concierge Operator - **SNSW Clerk Grade 2- starting annual salary $56,102 **Digital Service Representative - **SNSW Clerk Grade 2/3- starting annual...

  • Proactive Customer Service Leader

    1 day ago

    Newcastle, New South Wales, Australia beBeeCustomer Full time $125,693 - $138,510

    Job Description">This role is responsible for leading and managing high-performing teams to deliver exceptional customer service to customers with disability and vulnerability, while meeting organisational outcomes.">About the Role">The Manager, Proactive Customer Management will:">">Lead and manage teams to achieve high levels of performance and deliver...

  • Customer Care Specialist

    2 days ago

    Newcastle, Australia NSW Government -Department of Customer Service Full time

    **Customer Care Specialist** **Join the Service NSW team of talented, passionate people** **Customer Care Specialist** **Talent Pool** **Full-time 35 hours per week** **Location Contact Centres -Newcastle, Maitland, Gosford, Lithgow, Parramatta** **SNSW Grade 5** **Renumeration** - Package includes salary starting at $81,475 base plus superannuation and...

  • Customer Care Specialist

    22 hours ago

    Newcastle, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Customer Care Specialist****Join the Service NSW team of talented, passionate people****Customer Care Specialist****Talent Pool****Full-time 35 hours per week****Location Contact Centres -Newcastle, Maitland, Gosford, Lithgow, Parramatta****SNSW Grade 5****Renumeration** - Package includes salary starting at $81,475 base plus superannuation and annual...

  • Customer Service Leader

    6 days ago

    Newcastle, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? Due to company growth, O’Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our Lambton AutoGlass...

  • Customer Service Leader

    3 days ago

    Newcastle, New South Wales, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment?Due to company growth, O'Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our Lambton AutoGlass Service...

  • Customer Service Representative

    23 hours ago

    Newcastle, New South Wales, Australia Nsw Government -Service Nsw Full time

    **Customer Service Representative - Maitland****Position**: Customer Service Representative (CSR) - Contact Centres**Grade**: Customer Service Representative - SNSW Grade 3/4**Location**:Maitland**Role Type**: 12 x Full Time Temporary Contracts for up to 12 months only**Please note**: We will not be creating a Talent Pool from this recruitment.**About...

  • Advisor RTO Services

    6 days ago

    Newcastle, New South Wales, Australia NSW Department of Customer Service Full time $110,266 per year

    Grade: Clerk Grade (7/8) Duration: Temporary (6 to 24 months), commencing July 2025 Location: Gosford / Parramatta (with hybrid working from home arrangements available within policy guidelines and operational needs) Closing date: 4th June 2025 [9:59am] About the role: This role is critical to the successful delivery of the New Inspector Training Program...

  • Customer Experience Leader

    3 days ago

    Newcastle, New South Wales, Australia beBeeContactCentreManagement Full time $110,000 - $140,000

    Job TitleThe Contact Centre Manager plays a crucial role in leading high-performing teams to deliver exceptional customer experiences and optimize operational efficiency.About the RoleWe are seeking an experienced leader to manage our contact centre team, focusing on delivering exceptional customer service and driving operational excellence.Key...