Mepacs Help Desk Support Officer

1 week ago

Chelsea Heights, Australia Peninsula Health Full time

Job Description

**Posting Start Date**:11/02/2025

**Req ID**:2714

**Job Title**:MePACS Help Desk Support Officer - Casual

**Employment Status**:Casual

**Job Location**:Chelsea Heights
- **Be a part of an inclusive, diverse and supportive team**:

- **Comprehensive paid training for onboarding**:

- **Free, easily accessible parking & salary packaging options**:

- **Casual positions available - Classification range: HS1**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

**What You Will Be Doing**

Join MePACS, a 24/7 emergency monitoring service operated by Peninsula Health, supporting over 45,000 clients across Australia. If you love technology and have a passion to solve problems this role is for you. As a Help Desk Support Officer, you will work within a dynamic environment analysing, diagnosing and resolving matters with personal alarm units and supporting and co-ordinating installations with our installer network and clients to ensure functionality aligns with MePACS guidelines and Australian Standards.

Position Description

**What You Need**

Essential Criteria
- Flexible availability for all shifts on a 7 day roster
- Strong computer skills, including proficiency with Microsoft product suit
- Analytical and problem-solving abilities
- Excellent communication skills and professional phone manner
- Ability to prioritise workloads and work independently
- Strong customer service focus and ability to work collaboratively in a team

**Desirable Criteria**
- Experience with MS Dynamics CRM database and alarm unit technology
- Understanding of Personal Alarm Services
- Previous experience in providing technical support to clients
- Previous experience in a technical help desk environment

**What’s Next?**

If you experience any issues signing in or registering, please feel welcome to contact the People Experience Team on (03) 9784 2700

The role ceases advertising on the 25 February 2025.

**Additional Requirements**
- Please refer to Health and Allied Services, Managers And Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025 salary circular for salary range. Sub-grading will be based on years of experience.

It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.**

Recruitment Agencies: we appreciate what you do. If we can't find what we're looking for ourselves, we'll reach out to you for assistance

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