Mepacs Help Desk Support Officer

5 days ago

Chelsea Heights, Australia Peninsula Health Full time

Job Description

**Posting Start Date**:11/02/2025

**Req ID**:2714

**Job Title**:MePACS Help Desk Support Officer - Casual

**Employment Status**:Casual

**Job Location**:Chelsea Heights
- **Be a part of an inclusive, diverse and supportive team**:

- **Comprehensive paid training for onboarding**:

- **Free, easily accessible parking & salary packaging options**:

- **Casual positions available - Classification range: HS1**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

**What You Will Be Doing**

Join MePACS, a 24/7 emergency monitoring service operated by Peninsula Health, supporting over 45,000 clients across Australia. If you love technology and have a passion to solve problems this role is for you. As a Help Desk Support Officer, you will work within a dynamic environment analysing, diagnosing and resolving matters with personal alarm units and supporting and co-ordinating installations with our installer network and clients to ensure functionality aligns with MePACS guidelines and Australian Standards.

Position Description

**What You Need**

Essential Criteria
- Flexible availability for all shifts on a 7 day roster
- Strong computer skills, including proficiency with Microsoft product suit
- Analytical and problem-solving abilities
- Excellent communication skills and professional phone manner
- Ability to prioritise workloads and work independently
- Strong customer service focus and ability to work collaboratively in a team

**Desirable Criteria**
- Experience with MS Dynamics CRM database and alarm unit technology
- Understanding of Personal Alarm Services
- Previous experience in providing technical support to clients
- Previous experience in a technical help desk environment

**What’s Next?**

If you experience any issues signing in or registering, please feel welcome to contact the People Experience Team on (03) 9784 2700

The role ceases advertising on the 25 February 2025.

**Additional Requirements**
- Please refer to Health and Allied Services, Managers And Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025 salary circular for salary range. Sub-grading will be based on years of experience.

It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.**

Recruitment Agencies: we appreciate what you do. If we can't find what we're looking for ourselves, we'll reach out to you for assistance

  • Mepacs Customer Service Officer

    1 day ago

    Chelsea Heights, Australia Peninsula Health Full time

    **- Join a leading integrated person centred healthcare network** - **Competitive Salary and Salary Packaging**: - **Full Time & Part time Roles** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. In...

  • Mepacs National Sales Manager

    3 days ago

    Chelsea Heights, Australia Peninsula Health Full time

    **Chelsea Heights location**: - **Competitive Salary and Salary Packaging**: - **Onsite Car Parking** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for...

  • Casual Mepacs Emergency Response Operators

    5 days ago

    Chelsea Heights, Australia Peninsula Health Full time

    **- Chelsea Heights location** - **Competitive Salary and Salary Packaging**: - **Onsite Car Parking** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. In representing Peninsula Health, we expect all...

  • Casual Mepacs Emergency Response Operators

    3 days ago

    Chelsea Heights, Australia Peninsula Health Full time

    **- Chelsea Heights location** - **Competitive Salary and Salary Packaging**: - **Onsite Free Car Parking** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. In representing Peninsula Health, we expect all...

  • Help Desk Technician

    5 days ago

    Cordeaux Heights, Australia Illawarra Christian Education Full time

    Illawarra Christian Education **Location**:Cordeaux Heights/Calderwood, NSW **Date advertised**: 29th July 2025 **Job Type**:Full time **Closing Date**:20th August 2025 - Join a dynamic IT team making a difference in education! - Be the first line of support for our school community, ensuring efficient tech solutions. - Collaborate on exciting cross-campus...

  • Desktop Support Analyst

    2 weeks ago

    Chelsea Heights, Australia Placing Heads Full time

    **Desktop Support Analyst**: - Full Time - Chelsea Heights, Vic Our client’s are a boutique style IT Managed Services Provider and are committed to quality customer care and service to their clients. -Due to considerable growth in the last few months they are now in the market for a stand-out IT Technician to join their warm and welcoming team of...

  • Accounts Receivable Officer

    5 days ago

    Chelsea Heights, Australia Sharp & Carter Full time

    Permanent full time position - South east location with parking on site and flexibility after onboarding period - Base salary + super + additional annual leave days + RDO's **About the company** **About the role** Reporting into the Finance Manager, you will be responsible for: - End to end Receivables duties - Daily reconciliation of bank statements. -...

  • Learning Support Officer 2025

    2 weeks ago

    Chelsea, Australia St Joseph's School Full time

    **Role Description/Criteria** St Joseph's is seeking a Learning Support Officer who can demonstrate the ability to work collaboratively in a quality teaching and learning environment. St Joseph's is a Visible Learning School implementing the Science of Learning where teachers see learning through the eyes of the student and students see themselves as their...

  • Warehouse & Supplies Officer

    1 day ago

    Chelsea Heights, Australia TLC Health Care Full time

    As a Warehouse Store person, you are responsible for receiving and distribution activities within the Distribution Centre. Warehouse Store person | TLC Healthcare Location: Chelsea Heights, VIC Employment Type: Full-time Employer of Choice for 9 Consecutive Years Global Healthy Workplaces Award Winner 2024 TLC Healthcare is proud to be Australia’s...

  • Statutory Data and Reporting Unit Extract Support

    1 day ago

    Chelsea Heights, Australia Peninsula Health Full time

    **- Be part of a dynamic data focused team that ensure Peninsula Health's statutory data requirements are reported accurately and on time.** - **Generous Salary Packaging Available**: - **Chelsea Heights Location** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our...