Mepacs Help Desk Support Officer

2 days ago

Chelsea Heights, Australia Peninsula Health Full time

Job Description

**Posting Start Date**:11/02/2025

**Req ID**:2714

**Job Title**:MePACS Help Desk Support Officer - Casual

**Employment Status**:Casual

**Job Location**:Chelsea Heights
- **Be a part of an inclusive, diverse and supportive team**:

- **Comprehensive paid training for onboarding**:

- **Free, easily accessible parking & salary packaging options**:

- **Casual positions available - Classification range: HS1**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

**What You Will Be Doing**

Join MePACS, a 24/7 emergency monitoring service operated by Peninsula Health, supporting over 45,000 clients across Australia. If you love technology and have a passion to solve problems this role is for you. As a Help Desk Support Officer, you will work within a dynamic environment analysing, diagnosing and resolving matters with personal alarm units and supporting and co-ordinating installations with our installer network and clients to ensure functionality aligns with MePACS guidelines and Australian Standards.

Position Description

**What You Need**

Essential Criteria
- Flexible availability for all shifts on a 7 day roster
- Strong computer skills, including proficiency with Microsoft product suit
- Analytical and problem-solving abilities
- Excellent communication skills and professional phone manner
- Ability to prioritise workloads and work independently
- Strong customer service focus and ability to work collaboratively in a team

**Desirable Criteria**
- Experience with MS Dynamics CRM database and alarm unit technology
- Understanding of Personal Alarm Services
- Previous experience in providing technical support to clients
- Previous experience in a technical help desk environment

**What’s Next?**

If you experience any issues signing in or registering, please feel welcome to contact the People Experience Team on (03) 9784 2700

The role ceases advertising on the 25 February 2025.

**Additional Requirements**
- Please refer to Health and Allied Services, Managers And Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025 salary circular for salary range. Sub-grading will be based on years of experience.

It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.**

Recruitment Agencies: we appreciate what you do. If we can't find what we're looking for ourselves, we'll reach out to you for assistance

  • Mepacs Emergency Response Operator

    2 weeks ago

    Chelsea Heights, Australia Peninsula Health Full time

    **- Chelsea Heights location** - **Competitive Salary and Salary Packaging**: - **Onsite Car Parking** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. In representing Peninsula Health, we expect all...

  • Mepacs Emergency Response Operator

    2 weeks ago

    Chelsea Heights, Australia Peninsula Health Full time

    **- Chelsea Heights location** - **Competitive Salary and Salary Packaging**: - **Onsite Car Parking** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. In representing Peninsula Health, we expect all...

  • Casual Mepacs Emergency Response Operators

    1 day ago

    Chelsea Heights, Australia Peninsula Health Full time

    **- Chelsea Heights location** - **Competitive Salary and Salary Packaging**: - **Onsite Car Parking** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. In representing Peninsula Health, we expect all...

  • Mepacs Account Receivable Officer

    2 weeks ago

    Chelsea Heights, Australia Peninsula Health Full time

    **- MEPACS Account Receivable Officer** - **Salary Packaging Available**: - **Accrued Day Off per Month**: - **Chelsea Heights Location** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this...

  • Help Desk Technician

    2 days ago

    Cordeaux Heights, Australia Illawarra Christian Education Full time

    Illawarra Christian Education **Location**:Cordeaux Heights/Calderwood, NSW **Date advertised**: 29th July 2025 **Job Type**:Full time **Closing Date**:20th August 2025 - Join a dynamic IT team making a difference in education! - Be the first line of support for our school community, ensuring efficient tech solutions. - Collaborate on exciting cross-campus...

  • Desktop Support Analyst

    1 week ago

    Chelsea Heights, Australia Placing Heads Full time

    **Desktop Support Analyst**: - Full Time - Chelsea Heights, Vic Our client’s are a boutique style IT Managed Services Provider and are committed to quality customer care and service to their clients. -Due to considerable growth in the last few months they are now in the market for a stand-out IT Technician to join their warm and welcoming team of...

  • Accounts Receivable Officer

    1 day ago

    Chelsea Heights, Australia Sharp & Carter Full time

    Permanent full time position - South east location with parking on site and flexibility after onboarding period - Base salary + super + additional annual leave days + RDO's **About the company** **About the role** Reporting into the Finance Manager, you will be responsible for: - End to end Receivables duties - Daily reconciliation of bank statements. -...

  • Learning Support Officer 2025

    1 week ago

    Chelsea, Australia St Joseph's School Full time

    **Role Description/Criteria** St Joseph's is seeking a Learning Support Officer who can demonstrate the ability to work collaboratively in a quality teaching and learning environment. St Joseph's is a Visible Learning School implementing the Science of Learning where teachers see learning through the eyes of the student and students see themselves as their...

  • Trade Officer

    2 weeks ago

    Chelsea Heights, Australia TLC Health Care Full time

    TLC Healthcare is an Employer of Choice for the last 9 consecutive years and a Global Healthy Workplaces Award winner for large employers in 2023. Our innovative healthcare precincts provide Australia’s first fully integrated healthcare service with aged care at its core and dedicated to being leaders in integrated healthcare. Are you a hands-on,...

  • Trade Counter Assistant

    2 weeks ago

    Chelsea Heights, Australia Reece Group Full time

    Trade Counter Assistant - Chelsea Heights **About Reece Plumbing** We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day. **About the...