Concierge Services

Hybrid role: office administration, operations support, and aged care client visits in Camberwell.

**Salary**: $65,000-$78,000 + super (depending on experience)
**Location**: Camberwell, Melbourne

**Job Type**: Full-time, in-person

**About Us**
Executive Personal Concierge (EPC) has provided personalised concierge and aged care support services across Melbourne for over 10 years. We’re seeking a coordinator who can balance office administration with meaningful face-to-face support for elderly clients.

**About the Role**

Based in Camberwell, this full-time role works closely with the Directors to coordinate daily operations while also supporting elderly clients directly. You’ll move fluidly between office tasks (scheduling, reporting, workflow coordination) and hands-on client care (in-home visits, personal assistance, social support, and concierge services).

This position will suit someone who is highly organised, people-focused, and confident in providing both administrative oversight and meaningful one-on-one support to aged care clients.

**Key Responsibilities**
- Supporting the Directors with day-to-day operations and workflow management
- Assisting with onboarding, training, and mentoring staff
- Providing face-to-face support to clients, including in-home and aged care facility visits
- Offering social support, companionship, and concierge-style assistance to elderly clients
- Handling administrative tasks: scheduling, reporting, and correspondence
- Assisting with client onboarding and communications
- Identifying and implementing process improvements
- Ensuring compliance with company policies and maintaining confidentiality

**Skills & Experience**
- Previous experience in administration, office management, or team leadership
- Strong organisational and time management skills
- Excellent communication and interpersonal abilities
- A proactive, flexible, and solutions-focused approach
- Experience providing **aged care or community support** (formal qualifications desirable but not essential)
- Self-starter who takes initiative and delivers creative solutions for clients and the business
- Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
- Confidence using technology and apps (including Connecteam, ClickUp)
- Experience with reporting or process improvement (desirable)
- A valid driver’s licence and relevant clearances (National Police Check, Working with Children Check)
- Current First Aid & CPR Certificate
- Full Australian working rights

**What We Offer**
- A supportive, values-driven culture where people matter
- Varied and meaningful work with autonomy
- A chance to make a real difference in the lives of elderly clients
- Potential for growth into more senior operational responsibilities as the business continues to expand
- Training and professional development

If you have the right skills and are ready to take on a hybrid role that blends admin and aged care client support, we want to hear from you.

Pay: $65,000.00 - $78,000.00 per year

Application Question(s):

- Do you hold a current Australian driver’s licence?
- Do you have at least 2 years’ experience in administration or operations?
- Are you available to work full-time in Camberwell?
- Are you available to work evenings and weekends on a rostered basis?

Work Location: Hybrid remote in Camberwell VIC 3124