Service Manager

5 days ago

Hawthorn, Australia Neami National Full time

**“**_Full citizenship for all people living with a mental illness in Australian society_**”**

**About the Role**
- Full Time Permanent Position
- Classification: Consumer Service Delivery Level 5 with a salary range of $97,059 - $101,351 per annum + Superannuation
- Location: Hawthorn

**Overview of the position**

The Service Manager provides service delivery leadership and program management of YRRS as funded by Department of Health, Mental Health and Wellbeing Division. This position provides guidance and expertise to ensure the service achieves key performance indicators and the service is of a high quality.

The role of the Service Manager is to support and supervise YRR team. This includes oversight of CRSWs, PSWs, and Operations Support. There will be a requirement to ensure streamlined and effective delivery of supports across the region by engaging and fostering relationships with other organisations. The Service Manager will play a pivotal role in monitoring performance and the ongoing evaluation and review of service outcomes

**What will you bring to the role?**
- Demonstrated ability to motivate and empower team members through coaching and mentoring to identify development goals and strategies for achieving them
- Uphold ethical behaviour, consistent with the values of honesty, fairness, responsibility and hope
- Demonstrate integrity, credibility and foster open communication
- Positively listens and consults with others to proactively address conflict
- Demonstrates an interest and understanding of others and relates well to people at all levels
- Demonstrates self-awareness and ability to reflect and handle feedback well and learn from it
- Proven ability to work autonomously with mínimal supervision and to prioritise multiple tasks to meet conflicting deadlines.

**Mandatory role requirements**:

- National Criminal History Check (Police check) - disclosable outcomes considered
- Current Working with Children Check required before commencement of work
- Current Drivers licence
- Australian Working Rights

**About Neami National**

Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.

**Incentives include**:

- Diverse and inclusive organisation
- Induction and extensive Learning and Development Program
- Regular Practice Development sessions and coaching with your supervisor
- Salary Packaging program providing tax benefits available for living and entertainment expenses
- Generous leave entitlements including paid parental leave, an Accrued Day off each month, Gratis Leave and Wellness leave
- Employee Assistance Program (EAP) through Benestar

**How to apply**:
The terms and conditions of the role are listed in the position description. If you have any further questions not addressed in the advertising words or position description, please contact:
**Be Yourself** - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences, and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

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