Service Support Officer

2 days ago

Acacia Ridge, Australia Richard Jay Full time

**Are you ready for a new challenge?**
- Full time position Monday to Friday work
- Focus on providing outstanding customer care
- Exceptional time management
- Comprehensive in-house training
- Attractive incentive programme

Founded in 1969, Richard Jay is an internationally recognised family-owned business providing laundry, warewashing and chemical dispensing solutions for hospitality, healthcare, government and community operations of all sizes.

Due to ongoing growth and a recent company acquisition, this fulltime position will be joining our existing team which provides laundry solutions to our customers Australia wide.

The ideal applicant will have had previous experience with general administrative duties, excellent communication and customer service skills with a focus on time management.

Experience in a company that sells capital/industrial equipment, logistics services, pest control, hygiene or sanitation services would be beneficial. Spare parts experience would also be an advantage, but we value applicants who are mechanically minded, who like helping people and problem solving.

We need an energetic, friendly person with a positive attitude, excellent interpersonal skills and experience in delivering premium customer service.

**RESPONSIBILITIES**:

- To maintain a high level of coordination between service technicians, administration staff, customers and clients.
- To process customer's requests for service effectively in a timely manner and follow up as required.
- Administration of client service and order information into our computerised system, as well as generating reports.
- Being a primary point of contact for all incoming service, support and spare parts requests from internal and external customers.

**THE SUCCESSFUL APPLICANT WILL REQUIRE;**
- Excellent phone manner along with written and verbal communications skills.
- Excellent customer service skills and customer follow-up procedures.
- Be a methodical worker who has great attention to detail.
- Experience with computerised systems.
- Be proactive, self-starter and reliable with an enthusiastic 'can-do' attitude.
- Proficient in Microsoft Office Applications with excel being essential.
- It would be nice to have knowledge in using Microsoft Dynamics or similar CRM, but ability to learn fast is great too
- Able to demonstrate multi-tasking abilities, priority and Time Management in a team-work environment.

As a second-generation family company, we understand that a business's people are its No. 1 asset. This is a unique opportunity for the right person to learn every aspect of our expanding business and become part of our national team of 50+ talented individuals. Our workplace fosters a warm, collaborative culture with a focus on mentorship and a commitment to career progression.

Richard Jay is a wholly owned Australian company with a genuine national footprint - a rarity in the commercial laundry and warewashing industry. With offices and warehouses in every state, we alone are equipped to meet our client's delivery and servicing needs locally and immediately. Richard Jay Group consists of Commercial & Industrial Laundry equipment, Sales and Service, JayChem, a revolutionary chemical business and Symbio Australia, supplying chemical and cleaning solutions.

If you are a highly motivated and energetic person with previous customer service experience, wanting to be part of a successful team and make a real difference, then we would be delighted to hear from you.

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