Service Support Officer

1 day ago

Acacia Ridge, Australia Richard Jay Full time

**Are you ready for a new challenge?**
- Full time position Monday to Friday work
- Focus on providing outstanding customer care
- Exceptional time management
- Comprehensive in-house training
- Attractive incentive programme

Founded in 1969, Richard Jay is an internationally recognised family-owned business providing laundry, warewashing and chemical dispensing solutions for hospitality, healthcare, government and community operations of all sizes.

Due to ongoing growth and a recent company acquisition, this fulltime position will be joining our existing team which provides laundry solutions to our customers Australia wide.

The ideal applicant will have had previous experience with general administrative duties, excellent communication and customer service skills with a focus on time management.

Experience in a company that sells capital/industrial equipment, logistics services, pest control, hygiene or sanitation services would be beneficial. Spare parts experience would also be an advantage, but we value applicants who are mechanically minded, who like helping people and problem solving.

We need an energetic, friendly person with a positive attitude, excellent interpersonal skills and experience in delivering premium customer service.

**RESPONSIBILITIES**:

- To maintain a high level of coordination between service technicians, administration staff, customers and clients.
- To process customer's requests for service effectively in a timely manner and follow up as required.
- Administration of client service and order information into our computerised system, as well as generating reports.
- Being a primary point of contact for all incoming service, support and spare parts requests from internal and external customers.

**THE SUCCESSFUL APPLICANT WILL REQUIRE;**
- Excellent phone manner along with written and verbal communications skills.
- Excellent customer service skills and customer follow-up procedures.
- Be a methodical worker who has great attention to detail.
- Experience with computerised systems.
- Be proactive, self-starter and reliable with an enthusiastic 'can-do' attitude.
- Proficient in Microsoft Office Applications with excel being essential.
- It would be nice to have knowledge in using Microsoft Dynamics or similar CRM, but ability to learn fast is great too
- Able to demonstrate multi-tasking abilities, priority and Time Management in a team-work environment.

As a second-generation family company, we understand that a business's people are its No. 1 asset. This is a unique opportunity for the right person to learn every aspect of our expanding business and become part of our national team of 50+ talented individuals. Our workplace fosters a warm, collaborative culture with a focus on mentorship and a commitment to career progression.

Richard Jay is a wholly owned Australian company with a genuine national footprint - a rarity in the commercial laundry and warewashing industry. With offices and warehouses in every state, we alone are equipped to meet our client's delivery and servicing needs locally and immediately. Richard Jay Group consists of Commercial & Industrial Laundry equipment, Sales and Service, JayChem, a revolutionary chemical business and Symbio Australia, supplying chemical and cleaning solutions.

If you are a highly motivated and energetic person with previous customer service experience, wanting to be part of a successful team and make a real difference, then we would be delighted to hear from you.

  • Office Administrator for Disability Support Company

    2 weeks ago

    Acacia Ridge, Australia Core & Capacity Disability Support Full time

    **About the Role** We are seeking an experienced and friendly Office Administrator, to join our team on a permanent Full Time basis. Reporting directly to the On-Site Operations Manager, and Director of the company, assisting with all aspects of administration. We currently manage 30 units at Acacia Ridge, all on the same street, and our office is located in...

  • Office Administrator for Disability Support Company

    1 week ago

    Acacia Ridge, Australia Core & Capacity Disability Support Full time

    **About the Role** We are seeking an experienced and friendly Office Administrator, to join our team on a permanent Full Time basis. Reporting directly to the On-Site Operations Manager, and Director of the company, assisting with all aspects of administration. We currently manage 30 units at Acacia Ridge, all on the same street, and our office is located in...

  • Office Administrator for Disability Support Company

    7 days ago

    Acacia Ridge, Australia Core & Capacity Disability Support Full time

    **About the Role** We are seeking an experienced and friendly Office Administrator, to join our team on a permanent Full Time basis. Reporting directly to the On-Site Operations Manager, and Director of the company, assisting with all aspects of administration. We currently manage 30 units at Acacia Ridge, all on the same street, and our office is located in...

  • International Trading Officer

    2 weeks ago

    Acacia Ridge, Australia Support Services - InfraBuild Full time

    **About the role**: As an International Trading Officer at our manufacturing site in Acacia Ridge, you will support the International Trading Manager to ensure that the vendor performance is analysed and corrective actions are implemented. You will be maintaining working relationships with the domestic and overseas suppliers of the business You will have the...

  • Business Support Officer

    2 weeks ago

    Acacia Ridge, Australia PON Projects QLD Full time

    JOIN A GROWING TELECOMMUNICATIONS AND INFRASTRUCTURE COMPANY SUPPORTING KEY PROJECTS ACROSS QUEENSLAND AND NEW SOUTH WALES. ABOUT US PON Projects is part of the Comtex Group and delivers fibre, civil, and telecommunications services across Queensland and New South Wales. We are committed to delivering high-quality outcomes and building strong relationships...

  • Office Service Assistant

    5 days ago

    Acacia Ridge, Queensland, Australia Chill Factor Full time $45,000 - $60,000 per year

    Chill Factor is a growing company based in Acacia Ridge, servicing Brisbane and surrounding areas that has room for a proactive and organised Office Service Assistant.As an Office Service Assistant, you will be the backbone of our office operations, ensuring smooth coordination between our field technicians, clients and Service Manager.  This role presents...

  • Customer Service Officer

    1 day ago

    Acacia Ridge, Australia Linfox Full time

    Job no: 759938 Work type: Full time **Location**: Acacia Ridge - QLD - Australia Applications close: 06 Jun 2025 11:55 PM E. Australia Standard Time Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in...

  • Customer Service Officer

    1 week ago

    Acacia Ridge, Australia Thomas Textiles Full time

    Based in Acacia Ridge, Thomas Textiles is a leading supplier of têxtiles to the Accommodation and Aged Care industries, selling leading brands such as Actil, Tontine and the Alliance ranges of high quality products. Some of the custom products we offer include: - Cushions - Fitted Sheets / Quilt Covers / Pillow Cases - Bed Covers / Bed Runners -...

  • Head of Participants Wellbeing

    1 week ago

    Acacia Ridge, Australia Core & Capacity Disability Support Full time

    As the Head of Participants, you will be responsible for all aspects regarding our participants. Overseeing, monitoring and actively assisting all participants from their initial entry into our company, to their departure from our company. You should also be able to work effectively with people at all levels within the organization, including executives,...

  • Office Coordinator

    5 days ago

    Acacia Ridge, Queensland, Australia Sime Darby Full time $60,000 - $90,000 per year

    Company :Hastings Deering (Australia) LtdAbout the RoleAs our Office Coordinator at Hastings Deering / Sime office (146 Kerry Rd, Archerfield), you'll play a pivotal role in keeping our Brisbane IT office running smoothly, while supporting our people and creating a positive, efficient workplace environment. In this role, you will:Lead by example – champion...