On-call Care Coordinator

**Job Title**: On-Call Care Coordinator - Full Time

**Location**: Wollongong & Sydney, NSW

**Company**: Sydney Health & Care Services

**About Us**:
Sydney Health & Care Services is a leading provider of NDIS (National Disability Insurance Scheme) services and related healthcare support in New South Wales. We are committed to empowering individuals with disabilities to live fulfilling and independent lives by delivering high-quality, person-centered care and support services. At Sydney Health & Care Services, we strive to make a positive impact on the lives of our clients and their families through compassionate care, innovative solutions, and dedicated support.

**Position Overview**:
We are seeking a dedicated and reliable On-Call Coordinator to join our team. The position will play a crucial role in providing timely responses to out-of-hours enquiries, including call-ins, incidents, and emergencies. This position requires availability for on-call duties as follows:

- Wednesday on-call will start at 12:00 am Tuesday night and continue until 8:00 am Wednesday morning. It will then recommence from 5:00 pm Wednesday to 8:00 am Thursday morning.
- Thursday on-call will start at 5:00 pm Thursday and continue until 8:00 am Friday morning.
- On-call duties will then recommence from 5:00 pm Friday and continue through the entire weekend (Saturday and Sunday being 24/7), until 6:00 am Monday morning.
- A daily on-call allowance will be provided in accordance with the Remote Work provisions under the SCHADS Award._

**Responsibilities**:

- Respond promptly and effectively to out-of-hours enquiries, including call-ins, incidents, and emergencies.
- Coordinate with relevant stakeholders to address and resolve issues in a timely manner.
- Maintain accurate records of all out-of-hours activities and communications.
- Provide administrative support during regular office hours on Tuesdays and Thursdays, completing standard administrative tasks such as data entry, filing, and other duties as assigned.
- Collaborate with team members to ensure seamless continuity of service provision.

**Requirements**:

- Previous experience in an administrative or on-call role, preferably in a healthcare or disability support setting.
- Strong communication skills, both verbal and written.
- Certificate III or higher in either disability or business administration (advantageous)
- Excellent organisational and time management abilities, with the capacity to prioritise tasks effectively.
- Ability to remain calm and composed under pressure, especially when responding to emergencies.
- Flexibility to work evenings, weekends, public holidays, and over the Christmas break as required.
- Knowledge of the NDIS or related disability support services.
- Must be available to complete a 4-week full-time training in the office on commencements, which will be Monday to Friday from 9:00 am to 5:00 pm.

**Benefits**:

- Competitive salary.
- Opportunity to make a meaningful difference in the lives of individuals with disabilities.
- Supportive work environment with opportunities for professional development and growth.
- Flexible working hours.

**Experience**:

- Familiarity with the NDIS, especially through previous roles in disability support work or administration.
- On-call experience in healthcare or similar industry.

Pay: $68,000.00 per year

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Night shift
- On call
- Public holidays
- Shift work
- Weekend availability

Ability to commute/relocate:

- Warwick Farm, NSW 2170: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- Administration: 1 year (preferred)
- NDIS: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Wollongong, NSW 2500