Ao4 Assessment Officer

**Looking for a New Career Path? Case Managers with Insurance or Banking Experience - We Want You**

**Assessment Officer**
**Claims Management Improvement Project (CMIP)**
**Location**: South Brisbane - Fully On-Site
**Position Type**: Full-Time, 38 hours per week
**Pay**: $58.02 per hour + Superannuation
**Start Date**: 10th Jan 2025
**Duration**: Anticipated End Date - 31 March 2025 (with strong potential for extension)

**About the Organisation**:
Our client is a key player in enhancing the building and construction industry in Queensland. As part of their commitment to creating a safer, more equitable industry, they deliver high-quality regulatory services focused on risk reduction and the protection of Queenslanders. Join a supportive and inclusive team that values respect, diversity, and continuous improvement.

**Role Purpose**:
We are seeking an experienced **Assessment Officer** to join the **Claims Management Improvement Project (CMIP)**. This role is perfect for individuals with a background in **case management**, particularly those with experience in **insurance** or **banking**. In this role, you will be responsible for investigating, assessing, and determining claims under the **Queensland Home Warranty Insurance Scheme**. You'll play a crucial role in improving claims management processes and provide expert support to homeowners and service providers.

**Key Responsibilities**:

- **Claims Assessment**: Manage the investigation and assessment of claims under the Queensland Home Warranty Insurance Scheme, ensuring compliance with relevant legislation, policies, and procedures.
- **Claims Approval**: Contribute to streamlining the claims approval process by accurately determining entitlements and authorizing payments.
- **Project Contribution**: Assist the Senior Lead and Managers in monitoring, reviewing, and reporting on insurance performance. Play a key role in the development and delivery of the Claims Approval Project plan.
- **Stakeholder Communication**: Provide expert advice to Senior Assessment Officers, Principal Resolution Officers, and other stakeholders. Offer clear and professional guidance on claims resolution and approval.
- **Team Collaboration**: Work closely with colleagues to continuously improve the claims management process and foster a positive team environment.

**Who We're Looking For**:
We're looking for individuals with experience in **case management** in industries such as insurance, banking, or financial services. If you're highly organized, detail-oriented, and possess strong problem-solving skills, this is an excellent opportunity to leverage your background and make a tangible impact in the public sector.

**Key Skills & Experience**:

- **Case Management Experience**: Proven experience in case management, ideally in insurance, banking, or related financial services sectors.
- **Communication**: Strong interpersonal skills, with the ability to effectively communicate with stakeholders, manage expectations, and provide high-quality customer service.
- **Regulatory Knowledge**: While not essential, familiarity with the legislative and regulatory frameworks around insurance, banking, or claims management will be highly regarded.
- **Attention to Detail**: Strong analytical skills with the ability to manage and prioritize caseloads, ensuring compliance and timeliness.

**Other Requirements**:

- Previous experience in claims management, case management, or a similar field (insurance, banking, or financial services) is essential.
- Ability to meet pre-employment screening requirements, including criminal history, financial history, and medical assessments.

**Why You Should Apply**:

- **Career Growth**: This is a unique opportunity to transition your case management skills into the government sector, with strong potential for career development.
- **Supportive Team Environment**: Work alongside professionals committed to collaboration and continuous improvement.
- **Competitive Pay**: Attractive hourly rate of $66.86 per hour + superannuation, with a government role offering job stability and benefits.
- **Impactful Work**: Contribute to improving Queensland's building and construction industry, while protecting homeowners and ensuring fairness.

**Ready for the Next Step in Your Career?**

Take the next step in your career and join a forward-thinking government team in South Brisbane.

This pay rate is inclusive of mandatory 25% casual loading