Student Services Officer

2 days ago

Melbourne, Australia UP Education Full time

Acknowledge Education provides quality education to international and domestic students through a range of Vocational, Bachelor and ELICOS courses across Australia.

**About the role**

We are seeking a dynamic and detail-oriented Student Services Officer to join our Melbourne campus. This role is critical in providing friendly, informative, and quality customer service to our students and stakeholders as well as supporting the overall delivery and management of our programs.

As a key member of the student services officer team, this person is the first point of call for all queries and is a focal point of the company's customer care and retention program.

This role is responsible for:

- Being the primary point of contact for Students on issues including, but not limited to general course queries, class times, timetabling, payments, and visa requirements
- Assisting with all administrative duties associated with student lifecycle, including orientation, enrolment, course progress and graduation.
- Monitor and update student records on relevant databases, including student contact information, attendance and results
- Issuing student cards, letters & official documentation
- Liaising with other SSO’s & Managers at our Melbourne and Perth campuses
- Assisting with the management and resources of the library.
- Assisting in marketing activities and special events if required
- Participating in the overall continuous improvement of the department

**About you**

**Who are we?**

Acknowledge Education is a leading training provider with campuses throughout Australia offering various courses in an array of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry.

**Why work with us?**

Acknowledge Education strives for success in everything we do with the strongest integrity. We provide outstanding facilities that allow students to learn, develop and assimilate into the Australian culture. We are a talented team of committed and student-centric educators who consider our students' success to be a marker our success.

We work passionately to help our students gain the practical skills required for future employment, and you can play an integral part in their journey with us

**To Apply**:
**We are an equal-opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. In addition, we celebrate diversity, and we are committed to an inclusive work environment.

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