Manager Client Services

Division: Northern CPPYJ
- Location: Mount Druitt, NSW, AU, 2770 Parramatta, NSW, AU, 2150 Blacktown, NSW, AU, 2148 Penrith, NSW, AU, 2750 Lithgow, NSW, AU, 2790 Auburn, NSW, AU, 2144 St Marys, NSW, AU, 2760
- Req ID: 72559

**We are creating a Talent Pool to fill vacancies at various locations as they arise across the Western Sydney Nepean Blue Mountains District.**

**Salary -** Clerk Grade 11/12 - $145,378 progressing to $168,130 p.a. + Superannuation and annual leave loading.**

**Your role**

Provide leadership, direction and support to a team/s of professional and administrative staff within a Community Service Centre (CSC). Manage all aspects of the CSC’s operations and build a collaborative team environment to deliver quality services and achieve positive outcomes for the community’s children, young people and families.

**What you’ll do**
- Provide strategic leadership and management in all areas of the program area and be the senior representative of the Agency in the local community that your program area serves.
- Responsible for the delivery of the Agency’s core functions and services to vulnerable children, young people and their families.
- Responsible for providing leadership and direction as well as ensuring the professionalism and performance of professional and administrative staff within the program area.
- Be proactive in providing leadership to facilitate the implementation of agreed change at the front line in a way that aligns operational activities with the corporate and strategic directions of the Agency.
- Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues.
- Build and monitor a workplace culture that values fair and inclusive practices and diversity principles.
- Promote and manage alliances within the organisation and across the public, private and community sectors.
- Initiate and develop partnerships with customers to define and evaluate service performance outcomes.
- Have a strong commitment to leading practice with Aboriginal families and being able to identify and resolve issues specific to the Aboriginal community and their families.
- Work through issues, weigh up alternatives and identify the most effective solutions.
- Identify resource needs and ensure goals are achieved within budget and deadlines
- Develop team/unit plans that take into account team capability, strengths and opportunities for development.
- Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way.

**What we’re looking for**
- Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues.
- Build and monitor a workplace culture that values fair and inclusive practices and diversity principles.
- Promote and manage alliances within the organisation and across the public, private and community sectors.
- Initiate and develop partnerships with customers to define and evaluate service performance outcomes.
- Work through issues, weigh up alternatives and identify the most effective solutions.
- Identify resource needs and ensure goals are achieved within budget and deadlines.
- Develop team/unit plans that take into account team capability, strengths and opportunities for development.
- Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way.
- Tertiary qualification in a social work, social/Behavioural Science, Welfare or related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.
- A valid driver’s licence and willingness to travel.
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career.
- Flexible, autonomous work environment
- 4 weeks annual leave per year of service
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters.**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted q