Customer Service Advisor

2 weeks ago

Scoresby, Australia Cummins Full time

Customer Service Advisor - PARTS INTERPRETER

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Customer Service Advisor to join our team specialising in Customer service PARTS department, and support for our Customer Support Centre in Scoresby

In this role, you will make an impact in the following ways:
Act as the first point of contact for our valued customers across the South Pacific region

Assisting with parts interpretation and the provision of required parts

Advise on part suitability and talk your customers through the best solution for the job.

Orders and quotes will be received and processed in a timely manner.

To be successful in this role you will need the following:
Previous Customer service and Parts interpreter experience is essential.

Must have knowledge & an understanding of Engines & Generators

Adaptability to new software and processes - Salesforce exp an advantage

The ability to prioritise complex tasks and troubleshoot.

Experience and a keen interest in the Automotive industry or engines highly desired

Must be able to work a Rotating Roster

Office based 2 days and working from home.

High attention to detail

Compensation and Benefits

Competitive hourly rate paid as a permanent salary. Overtime penalties. Uniform. Further training. Participation in an annual variable compensation (bonus) program. Income Protection continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Compensation and Benefits

**Job** SERVICE

**Primary Location** Australia-Victoria-Melbourne-Australia, Scoresby, Distributor RO BR 900

**Job Type** Experienced - Exempt / Office

**Recruitment Job Type** Office

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