National Technical Claims Manager

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**National Technical Claims Manager - Personal Injury, Sydney**

**Looking for a role that allows you to take deep ownership of your work?** We’re seeking someone with significant experience in a senior complex claims management role or in-house legal experience within a legal or technical capacity within a Workers Compensation environment.

The National Technical Claims Manager will drive claims performance through having a direct influence on the quality and compliance of technical claims management and settlement of claims. There will be a particular focus on reportable Large Loss claims, contentious litigated claims, and being a point of guidance for the business of complex points of law or policy interpretation.

**It will be your responsibility to**:

- Be a point of direction and influence to achieve claims portfolio outcomes and implement guidelines for claims management including all major and complex claims.
- Identify, design and implement business improvement initiatives through to key performance indicator (KPI) impact, ensuring sustainability of these.
- Review large loss reports, including be responsible for Reinsurance reporting activities such as reporting on incurred and large loss management.
- Be point of contact for Legislative, or Regulatory changes that impact claims management practices including leading any internal or external changes required.
- Establish frameworks for Operational Management and Operational Stability and Control.
- Establish Operational Control reporting ensuring data accuracy and calibration.
- Provide technical direction & support across all Underwritten jurisdictions to ensure a consistently fair, efficient and empathetic approach for all levels of claims settlement.
- Provide technical feedback to non-claims areas of AAL, including Product, Distribution and Finance.

**Important to your success**:

- Extensive experience in a senior claims management role in a complex, matrixed general insurance or financial services organisation within Personal Injury.
- You will have in-house legal experience or experience in a similar role with another insurer within a legal or technical capacity within Personal Injury.
- Highly developed leadership and stakeholder management skills which enable cross-functional thinking in the development and implementation of strategies.
- Expert understanding of claims management models and of claims management cost drivers.
- Expert understanding of laws, rules and regulations governing claims practices.
- Proven analytical and critical thinking capabilities, to evaluate complex alternatives, make confident judgements and develop innovative, sophisticated solutions.
- Demonstrated project and operational management experience.
- Experience in operational improvement systems and methodology.
- Able to partner effectively with senior business leaders and establishing strong professional relationships externally and across the enterprise to influence outcomes.

**What's on offer?**
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer.
- Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.

**About us**:
At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

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