Retail Customer Service Officer

3 days ago

Sandy Bay, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**:

- Adult Pay Rate** $27.48** increases to **$29.37** after 3 months probation + 12% Superannuation
- Extensive, supportive training on commencement, from Monday - Friday, a 5 hour shift daily for initial 5 weeks
- Permanent Part Time position working 15 hours per week, 3 hours per day

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    2 weeks ago

    Batemans Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    3 days ago

    Byron Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • ▷ [28/10/2025] Retail Customer Service Officer

    1 week ago

    Hervey Bay, Australia Australia Post Full time

    Retail Customer Service Officer Site / Location: Hervey Bay Post Office Opening Date: 28-Oct-2025 Work Type: Casual Description & Requirements Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our...

  • Coles Merchandiser

    2 weeks ago

    Sandy Bay, Australia Clemenger Group Ltd Retail Services Full time

    Job description **Coles Merchandiser - Training Provided** **Creative Activation** is on the lookout for **superstar merchandisers** to join our dedicated team for our client, **Coles, as part of the CRT team**. Merchandising experience preferred however, the right attitude is essential! You will be responsible for completing various merchandising tasks...

  • Retail: Part Time Customer Service

    1 week ago

    Batemans Bay, New South Wales, Australia Telstra Full time $40,000 - $60,000 per year

    Employment TypePermanentClosing Date28 Nov :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant BATEMANS BAYJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Retail: Part Time Customer Service

    3 days ago

    Bay View, Australia Telstra Full time $40,000 - $60,000 per year

    Employment TypePermanentClosing Date21 Oct :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant CLAREMONTJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Customer Service Officer

    2 weeks ago

    Runaway Bay, Australia Australian Audiology Hearing Specialiats Full time

    **Job Title**: Customer Service Officer (Part-Time/Casual) **Location**: Runaway Bay, QLD **Company**: Australian Audiology **About Us** At **Australian Audiology**, we are committed to delivering exceptional hearing care to communities across Australia. Our dedicated team of professionals strives to enhance the quality of life for our clients by providing...

  • Customer Service Officer

    5 days ago

    Deception Bay, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...

  • Casual Retail Assistant Salamander Bay Myhouse

    3 days ago

    Salamander Bay, Australia Global Retail Brands Full time

    Job Search | Login **Casual Retail Assistant | Salamander Bay | MyHouse**: **Location**: SALAMANDER BAY (762MH) **Posted on**: 25 February 2025 - Do you love a beautiful home filled with beautiful pieces creating your special space with your special touch,_ - Would you enjoy doing this everyday creating a home sanctuary for others._ - We are the linen...

  • Telstra Retail: Customer Service

    3 days ago

    Batemans Bay, Australia Telstra Business Technology Centre Perth South Full time

    **Employment Type**:Permanent **Closing Date**:30 Dec 2025 11:59pm **Job Title**:Telstra Retail: Customer Service & Sales Consultant **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and...