Customer Service Professional

Overview

Reporting to the Sales Operations Team Leader, this role will see you use your customer service skills and experience to make an impact as part of an ambitious sales operations team.

A bit about us

Madison Technologies is an Australian owned and operated business who is focused on solving customer challenges and leading them through digital transformation of their operations. This is achieved through our representation of high-quality technologies from globally recognised brands. We have 30 years of experience supporting industry sectors such as: Resources in mining, oil and gas, electrical and water utilities, transport and smart city infrastructure.

At Madison Technologies great people are the heart of our success. Growing from a small operation of 2 people in 1991, Madison now employs over 130 people across Australia and New Zealand. We are always evolving to implement new innovations in technology and to meet our customers’ changing needs. As a result, the business is experiencing strong growth and we have an exciting opportunity for an experienced Customer Service Professional to join our Brisbane Team.

The opportunity

Reporting to the Sales Operations Team Leader, this role will see you use your customer service skills and experience to make an impact as part of an ambitious sales operations team. You’ll be a valued member and contributor to the team and gain an intimate understanding of customer requirements and technology offerings. You will be responsible for:
Customer interactions through inbound / outbound phone calls.
Case management through the CRM system (Salesforce).
Creating opportunities and delivering an exceptional customer experience.
Preparing quotes, following up opportunities and securing customer orders.
Purchase order processing and fulfillment.
Management of customer account information.
Provide product information and coordinate customer interactions with sales and technical support experts.
Engaging with internal departments and stakeholders to achieve business objectives.
Building trusted relationships through consistent communication and interaction with customers and colleagues.
The benefits

At Madison, our culture is the heart and mind of who we are. We bring the best of ourselves each day in how we interact with customers, colleagues and suppliers.

We believe in people being able to achieve and grow both personally and professionally through professional development programs. Madison Technologies offers the means for people to learn, express and carry out their talent and skills to become industries best and most desired professionals.

Madison prides itself in top leadership, coaching and mentoring to enable career guidance with clarity and progression.

A diverse technology portfolio means diversity of roles and careers are within reach for motivated, dedicated and initiative driven individuals that want to contribute a value to customer and colleagues.

In our Employee Experience Survey when asked to describe our culture the top words used were: Friendly, fun, family, inclusive, professional, relaxed, welcoming and positive.

Each day lunch is provided to all staff so that you can ‘make it happen’ and each quarter Madison Technologies offers a paid day off for rest and recovery. This enables each colleague to function at their best knowing that Madison is there for their health and well being.

What we are looking for
Self-motivated and dynamic with a customer first approach.
Experience within an inbound / outbound customer service position.
Ability to plan, prioritise and maintain focus, coupled with excellent time management skills.
A collaborative team member, interested in contributing to the growth and development of the organisation.
Excellent telephone technique complimented with exceptional verbal and written communications skills.
A high level of attention to detail and a desire to ensure the accuracy of data.
Possess a keen sense of urgency and a ‘Make It Happen” customer service ethos as well as a ‘Take Ownership” mindset and a drive to present solutions to problems that arise.
Interface with customers in order to manage and address customer feedback.

Experience in industrial communications, automation, networking, cyber security and IoT or similar industry, along with the proficient use of the CRM system (Salesforce) will be highly regarded.

**Recruitment agencies**: thank you for your interest in working with us, but we’ve got this. We will reach out if we need your assistance.