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Technical Writer

3 weeks ago

Adelaide Region SA, Australia Lumary Full time

**HYBRID - ADELAIDE (HQ) /**

**PRODUCT - TECHNICAL WRITERS /**

**FULL-TIME**
- Lumary is a high-growth Australian healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.

**Join Lumary and grow with us**
- Validated by a $17 m capital raise, including a partnership with Salesforce
- Well-established team working in nine cities across Australia, South East Asia, and the USA
- Our customer base includes contracts with 200+ enterprise and SME disability and aged service providers
- 25k+ people use our core platform every day, supporting 100k+ care recipients
- Be part of a team solving a global issue for a highly addressable market
- International growth means more opportunities as we expand our products into the USA and beyond

You will be working in an exciting and dynamic environment, with plenty of opportunities to develop your skills and make a meaningful contribution. While our culture is relaxed, we push ourselves to build innovative products and deliver a first-rate customer experience. You will find yourself quickly growing in your career, backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.

**About the role**

As we continue to grow, we are looking for a Technical Writer who can help us create an easy to understand and seamless user experience. You are able to craft and deploy Lumary's support documentation for customers and other departments, as we change and improve our products and services. You continuously monitor the output from our project teams to ensure that changes to our products and the industry are captured and explained in a simple and accessible way.

**You Are Passionate About**:

- Championing, supporting and eliminating roadblocks for your colleagues
- Learning and growing personally and professionally
- The future of work and the possibilities it can create
- Solving complex problems through critical thinking about issues at hand

**You Have Experience In**:

- Copywriting and writing informational / communications material.
- Communicating complex information in a clear and concise way
- Translating highly technical information into easily understandable content for any audience
- Working collaboratively with your team to achieve the desired outcomes
- having a conscientious approach to work including being organised, efficient and precise
- Problem solving through critical thinking and are able to communicate with colleagues to highlight any roadblocks you face

**You Are Willing To**:

- Be vulnerable and learn out loud while you are helping others to learn
- Work in a scale-up environment where uncertainty and ambiguity are expected and normal
- Meet us where we are but also inspire and energise us to grow
- Celebrate your colleagues' achievements, motivate them in their day-to-day work

**You Value**:

- A Learning Culture
- Team First Approach
- Purpose and Accountability
- Our values (No limits, Own It, Better together, Wholehearted, Always growing)

**What You Will Experience At Lumary**:

- Flexible working arrangements, remote work with option to work in our Adelaide
- Multiple learning invites which are happening now, not just lip service.
- Access to a personal development plan and professional coaching
- Exposure to cutting-edge social technologies in an international scale-up environment

**Working at Lumary**

We are proud of the work we are doing and the team we have built so far.

Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.

If you are interested in working with us, but your experience looks a little different from what we identified, tell us why you think you are the right fit in your cover letter. We care about more than just your skills and look forward to learning about you.

At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe and respected.