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Head of Customer Growth and Solutions

2 weeks ago

Brisbane, Australia PEXA Full time

**Hi, we’re PEXA**

Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.

Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

**About The Role**

Responsible for developing a sales strategy aligned to PEXA’s enterprise growth aspirations and building out KPIs and execution plans to achieve key deliverables with a dedicated focus on our mass market practitioner customers.

Assist GM of Sales Performance to prepare forecasts and KPI reporting for the sales team.

Collaborate with National Sales Operations Manager and Marketing Team to effectively build the sales opportunity funnel to generate a continuous flow of leads.

Lead and support the Customer Success Hub Manager to drive and execute more targeted engagement strategies for our customers. The approach is intended to drive sales and adoption with this large customer base, achieving a level of personal engagement and addressing their needs with more digital and self-service solutions.

This leadership role is responsible for working with their direct reports and the wider Practitioner Team to execute on daily plans to drive improved sales performance. The role expects to be actively engaged side by side with the team members, providing coaching guidance in real time as well as facilitating coaching calibrations in one-on-one and group settings.

Work collaboratively across teams - including Customer Relationship Leads, Product and Marketing Teams, PEXA Academy, and personally help close high value deals.

Establish and foster partnerships and relationships with key stakeholders both externally and internally.

**What You'll Be Doing**:

- Member of the Practitioner Leadership Team - lead with an Enterprise collective view first, supporting the development and delivery of the company strategy and a commitment to building a high-performance culture.
- Strategic adviser - a key contributor to group strategy and execution. Particular focus on sales, mass market customer engagement, utilization of PEXA products and offerings to generate revenue.
- Implement the Sales and Growth strategy for the Practitioner segment, aligned with Group strategy, KPIs and targets and develop deliverable plans to achieve those KPIs and targets. The plan will provide and reflect a deep understanding of Practitioner customers and their needs, potential opportunities for PEXA to satisfy additional customer needs, and priorities.
- Develop a sales plan and team operating model that will be reported regularly to the General Manager
- Practitioners on how targets will be achieved and opportunity pipeline view.
- Lead and support Customer Success Hub Manager to drive improved engagement with practitioners, develop key indicators to assess impact and levels of retention and loyalty within this segment of customers.
- Leadership and development of the team, building capability of people and systems with a focus on quality, achieving targets and ensuring a learning and coaching culture to achieve continuous improvement.
- Work closely with Sales Operations Manager to validate data, manage performance, improve utilisation of Salesforce, and drive a high-sales performance culture.
- Develop Training and professional development plans in conjunction with PEXA Academy.
- Operational budgets (including cost controls and management), monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts.
- Represent Sales Team and Customer Success Hub in business planning and guidance on what marketing/sales campaigns are required to help generate numbers to hit/exceed targets.
- Analyse and interrogate data to identify target lists of customers and realise new opportunities, identify trends and highlight key opportunities and threats.
- Represent a knowledgeable, efficient and professional image of PEXA to target markets by handling business in a respectful and professional manner.
- Proactively conduct periodic sales activity reviews with the Team, using Salesforce and operational reporting provided by the Sales Operations Manager.
- Oversee the completion of performance reviews, engagement surveys in a prudent manner.
- Demonstrate Leadership and development of our people, by having an intentional approa