Database Administrator

The Housing Hub Team - a group of dynamic, passionate, and like minded people - was created to assist people with disability to see the possibilities for a home for themself, have options to choose from, and find the home that is right for them.

Working with us, you’ll have the opportunity to purposefully and professionally incorporate your experience and expertise into your work. We have a shared clarity and commitment to purpose, and we strive to always deliver work of the highest standard. If you are looking for a career where you can make a difference, work with passionate people, have access to salary packaging, and have real opportunities for professional development, we encourage you to join our team.

**About the role**

Are you an experienced Salesforce and database administrator looking for an ongoing full time or part time (0.8 FTE) opportunity where your work will make a difference to people living with disability? If you have extensive, at least 3 years, demonstrable experience in the development and improvement of a Salesforce system, then we look forward to hearing from you.

The Database Administrator role reports to the Business Operations Manager. You will work closely with the Digital products team, Business Analyst and wider Housing Hub team to manage all aspects of the configuration, maintenance and enhancement of databases including Salesforce and eTrack.

We are looking for strong communication and influencing skills, a proactive attitude, the ability to confidently interact with the team at all levels and someone who enjoys a team environment where you will work alongside service delivery teams to help them better understand and leverage systems.

If you were in the role last week you may have been working on
- Defining and implementing new user profiles and permissions to improve access security
- Creating or modifying new custom objects in Salesforce
- Assisting with the set-up of eTrack, including mapping of data requirements
- Providing technical support and issue resolution

**Key Responsibilities**

**Database management**
- Configure, maintain and enhance databases, including documenting user and functional requirements, and change planning, testing and implementation
- Develop and maintain documentation for databases, including operating procedures, user manuals, process flows, data dictionaries and technical documentation as required
- Maintain data feeds and synchronisation between the Housing Hub website and Salesforce, and participate in the design and delivery of new solutions and data integrations

**Team engagement**
- Develop and deliver training, information sessions and trouble shooting sessions for team members to improve the effectiveness of CRM utilisation
- Manage user profiles, permissions and support the onboarding of new staff
- Investigate and resolve issues in a timely manner

**Desired Skills and Experience**:
**What experience and skills are we keen for you to have?**
- Degree qualification or above in Computer Science, Information Technology or equivalent
- Extensive experience with Salesforce Service Cloud, including Case Management, Content, Reports, Dashboards, Chatter, Data Security
- Previous experience in development and improvement of a Salesforce system, preferably including integration of data from a website/digital platform to Salesforce.
- Detailed understanding of database design, data and schema standards and concepts.
- Experience in developing and maintaining Formstack within Salesforce
- Experience with cloud-based platforms such as AWS and Azure Platform
- Experience in managing integration of data from a website to Salesforce with a two way flow
- Excellent communication skills, with the ability to present technical concepts and complex data analysis in a clear and concise manner to a non-technical audience
- Experience with eTrack database/practice management system desirable.
- Outstanding problem solving skills with the ability to influence audiences for positive outcome

**Benefits Of Working With Us**

There’s never a dull moment working at Summer Foundation and some of the good bits include:

- Not for profit PBI Salary Packaging of $15,900 + Meals and Entertainment card
- Above award salaries
- Flexible work arrangements
- 17.5% leave loading
- Employee Assistance Program
- Purchased leave available
- Social events throughout the year
- Above all, a friendly bunch of humans who are passionate and dedicated to our work

**Requirements**:
**How to apply**

We’re committed to growing and empowering a more inclusive community within Summer Foundation. That’s why we hire diverse teams of people from all backgrounds, experiences, and perspectives.