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Hotel/motel Managers

2 weeks ago

Gold Coast, Australia MXY management group Full time

**Motel Manager**

**Job brief**

We are looking for an experienced Hotel Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.

It is important for the hotel manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.

The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.

**Responsibilities**
- Supervise work with Reception and Housekeeping Team and set clear objectives
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
- Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations etc.
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
- Inspect facilities regularly and enforce strict compliance with health and safety standards

**Requirements and skills**
- Proven experience as Hotel Manager or relevant role
- Fluency in English; knowledge of other languages is a plus
- Understanding of all hotel management best practices and relevant laws and guidelines
- Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
- Excellent customer service skills as well as a business mindset
- Demonstrable aptitude in decision-making and problem-solving
- Reliable with an ability to multi-task and work well under pressure
- Outstanding leadership skills and a great attention to detail
- Degree in Business Administration, Hotel/Hospitality Management or relevant field

**Benefits**
- On site accommodation
- Monthly bonus when achieving monthly KPI
- We promote work life balance and wellness in the company

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00 - $85,000.00 per year

**Benefits**:

- Employee discount
- Housing provided
- Profit sharing
- Salary packaging
- Visa sponsorship

Schedule:

- Shift work

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mollymook Beach, NSW 2539: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person