Team Leader

2 weeks ago


Melbourne, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in our Melbourne office, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

We are seeking a dynamic and experienced Team Leader to lead our Dispute Resolution Team within the Victorian Workers Compensation division. This role is pivotal in ensuring fair, timely, and effective resolution of disputes between injured workers, employers, and insurers.

As Team Leader, you will provide strategic and operational leadership to a team of dispute resolution officers and administration assistants, ensuring high-quality service delivery aligned with legislative and procedural frameworks. You will oversee complex dispute management, promote early dispute resolution practices, and foster a culture of collaboration, inclusion, and continuous improvement.

This is a full time, permanent role based in our Melbourne office, with flexibility to work from home up to 2 days per week.

YOUR RESPONSIBILITIES
- Work collaboratively with the Group Manager to develop and implement a pro-active, specialised approach to Dispute Resolution and conciliatory matters.
- Lead and manage a team of dispute resolution professionals and administration assistants, providing supervision, coaching, and performance development.
- Oversee intake, assessment, and resolution of disputes, ensuring compliance with relevant legislation and policy.
- Promote and facilitate early resolution practices including conciliation.
- Liaise with internal and external stakeholders including legal representatives, and regulatory bodies.
- Monitor team performance and contribute to strategic planning and service improvement initiatives.
- Ensure accurate and timely reporting, documentation, and case management.

ABOUT YOU
- You are a confident leader with a strong background in dispute resolution, case management, or legal services. You bring:

- Demonstrated experience in managing complex disputes, preferably in a Vic Workers Compensation or regulatory environment.
- Strong understanding of early resolution principles and Victorian Worker’s Compensation legislation.
- Excellent communication, negotiation, and stakeholder engagement skills.
- Proven ability to lead teams in high-pressure environments with empathy and professionalism including team building, coaching, mentoring, performance management and change management
- Tertiary qualifications in law, dispute resolution, public administration, or a related field (desirable).

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super



  • Melbourne Airport, Australia Team Global Express Full time

    About the Role Team Global Express (TGE) is seeking a high calibre, experienced Knowledge & Process Team Leader to join our Service Operations team. You will have the opportunity to lead our Knowledge & Process team in order to identify, plan, design and deliver service excellence to our customers via our Service contact centres. The position is primarily...

  • Team Leaders

    2 weeks ago


    Melbourne, Victoria, Australia Yo-Chi - Embrace the Chi Pty Ltd Full time $60,000 - $80,000 per year

    Calling All Hospitality & Retail Leaders - Your Next Big Career Move is Here Ready to take the next step in your hospitality or retail career? Want to work somewhere you're valued, energised, and set up to succeed? We're on the lookout for passionate Team Leaders to help us bring the CHI to life across our venues in VIC.Full Time & Casual positions...

  • Team Leaders

    2 weeks ago


    Melbourne, Victoria, Australia Yo-Chi Frozen Yogurt Full time $60,000 - $80,000 per year

    Calling All Hospitality & Retail Leaders - Your Next Big Career Move is HereReady to take the next step in your hospitality or retail career? Want to work somewhere you're valued, energised, and set up to succeed? We're on the lookout for passionateTeam Leadersto help us bring the CHI to life across our venues in VIC.Full Time & Casual positions availableIf...

  • Team Leader

    3 days ago


    Melbourne, Victoria, Australia Jivaro Full time $100,000 - $120,000 per year

    Team Leader$76,515- $97,500 + superannuationRole Summary The Team Leader is responsible for supporting the daily store operations and supervising the sales floor team to deliver exceptional services, to drive results and to ensure operational excellence of the store. As a team leader you will provide guidance and support to your team while ensuring...

  • Team Leader

    2 weeks ago


    Melbourne, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** The Team Leader leads a team of Housing Services Officers to provide a range of departmental housing services and meet the holistic needs of clients. The role operates within a dynamic environment. The Team Leader must have a capacity to understand the complexities of the organisational and area context, exercise sound judgement, deliver on...

  • Team Leader

    7 days ago


    Melbourne, Australia Probe CX Full time

    **About the Role** We have an exciting opportunity for a passionate leader to coach, manage, and support a small team of Customer Service Specialists. This role is perfect for someone who is dedicated to leading and developing teams while driving business outcomes. As the Team Leader, you will be responsible for the management of team performance and...

  • Team Leader

    1 week ago


    Melbourne, Australia Yooralla Full time

    **Job no**: 494616 **Work type**: Full - Time (Auto) **Location**: Melbourne CBD, Eastern Melbourne, Northern Melbourne, Southern Melbourne, Western Melbourne **Categories**: Occupational Therapist Position Description **Team Leader - Occupational Therapy** **Location**:Melbourne - various locations **Vacancy Type**: Permanent, Full-Time **Job reference**:...

  • Team Leader

    2 weeks ago


    Melbourne, Australia Department of Justice and Community Safety Full time

    **Contribute to and oversee on-shift electronic monitoring centre operations.**: - **2 x Fixed, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service**: - **VPS Grade 4: $97,955 - $111,142 plus superannuation.** The Department of Justice and Community Safety is seeking a Team Leader to provide a critical...

  • Team Leader

    7 days ago


    Melbourne, Australia Accountancy Options Full time

    Manage a team of 15 in this growing organisation with exceptional culture - Work 3 days from the CBD office and 2 days from home - Customer, member and employee focus is the absolute priority Our client, a financial services firm in the CBD, is recruiting a Team Leader to join their ranks due to internal movements within the business. Lead this team of 15...

  • Team Leader

    2 weeks ago


    Melbourne, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...