Customer Service

17 hours ago

Boronia, Australia TNA Solutions Full time

**The Company**

Join tna, an award-winning company recognized globally for innovation and rethinking the conventional.

tna was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after, Alf Taylor invented the world’s first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack foods. Today, we’re the industry’s leading innovator, providing complete turnkey processing and packaging lines for a variety of food production including snacks, French fries, confectionery and more.

We have a great opportunity for a Customer Service & Logistics Coordinator reporting to the Customer Service & Logistics Manager and will be based in **Boronia **office in Melbourne.

**About the Role**

The Customer Service & Logistics Coordinator role will be responsible for coordinating customer sales order, managing orders, shipping and invoicing processes including contract sales, spare parts and warranty orders for the nominated Functional Group and/or regions.

**Key Responsibilities**:

- Attend to global branches and customers regarding contract sales and freighting within designated timeframes.
- Manage the order and shipping processing to ensure accurate and on-time delivery of branch and customer orders.
- Provide accurate, timely, customer focused administration of all orders.
- Ensure invoices are raised and processed accurately, including delivered to branches within the required timeframes.
- Ensure all requirements for branches and customers shipments are affected in an efficient and cost-effective manner.
- Complete required reports accurately and on time
- Ensure shipments are achieved in an efficient and cost-effective manner.
- Liaising with internal & external suppliers to purchase & track stock orders.
- Attend to branches and customers requirements, and track contracts backlog, delegating/escalating accordingly. Processing intercompany contracts, spares and warranty orders through the AUSG company from branches to other manufacturing sites globally.

**Qualification, Knowledge and experience**
- 3 years+ demonstrated experience in booking air & sea freight and coordinating export shipments (local and international) is essential.
- Able to control multiple time sensitive projects, be flexible and work accurately and efficiently under pressure.
- Work in a supply chain environment across continents, times zones and languages
- International packing and shipping experience including export documentation, booking freight (air & sea), letters of credits, bills of lading, packing lists, certificates of origin and embassy legalisation
- Extensive usage of MRP based enterprise systems.
- Sound knowledge and understanding of client credit management principles.
- Practical knowledge and understanding of purchasing, sales ordering and invoicing processes. Open communicator able to converse with the greater tna team, suppliers and clients.

**Why work with us?**
- Egalitarian company structure which e.g. (empowers employees and nurtures leaders)
- Potential International mobility opportunity (depending on vacancies)
- Professional and career development benefits and education investment
- Birthday leave.
- Volunteering opportunities with the Nadia and Alf Taylor Foundation
- Recognition program linked to health and lifestyle benefits. A company that truly values diversity

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