National Operations Manager

Full operational accountability of assigned projects.
- Be part of a dynamic team with a strong thirst for improvement and ownership
- High growth area of business within FSA.

**Full Job Description**

**National Operations Manager - Medical and Emergency Response**
This is a recently created role to cater for growth and expansion within the FSA MERS divisions.

We are looking for an experienced Operations Manager with relevant Medical and Rescue experience or somebody who has extensive onsite and industry experience who is looking to transition into an operational management role.

Fire and Safety Australia, is a leader in the provision of emergency response and safety training with a true national footprint and client base. We also encompass the National Safety Council of Australia and are a registered training organisation (RTO:22250)

Fire & Safety Australia (FSA) has more than 15 years’ experience in providing on site medical and emergency response services and is Australia’s leading provider of workplace safety training. FSA are an inclusive and highly diversified organisation leading the industry in these areas.
- Dynamic and growing organisation
- Empowered and inclusive team environment
- Career advancement and professional development opportunities
- Core Values driven organisation
- Make a difference ’Forever change safety in the World’

**The Role**
The MERS National Operations Manager is responsible for the successful operational execution of assigned contracts across Australia. This role must ensure that FSA meet our contractual scope of work requirements and KPI’s, ensure that all MERS contractual work is performance in a professional manner, in accordance with FSA internal SOP's (MERS, HSE, QA, RTO), Client specific SOP's, and medical directors clinical governance procedures.

This role is a senior leadership role within FSA and shall be ultimately responsible and accountable for FSA's contractual performance in the execution of our contract scope of work across MERS contracts, and the reputation of FSA MERS personnel with our clients. This role shall lead by example and demonstrate FSA's core values (Thirst for improvement, commitment to our team and clients, be memorable, passion for safety), and demonstrate a high level of MERS professionalism to FSA's clients, team, and stakeholders.

This is a full-time role with a total salary package in the range of $140,000 - $160,000 (inclusive of salary and superannuation). Remuneration will depend on your experience and qualifications.

You are exceptionally organised, but at the same time able to be dynamic around rostering and site driven requests.

Reporting to the Medical and Emergency Response Contract Manager, you will primarily be responsible for
- Delivery of FSA Services to all contracted requirements
- Management of Medical and Other operational Partners
- Work with mobilisation and site teams for successful role out of new FSA contracts
- As an SME in either Medical or Emergency Response you will assist your team and other FSA management in specialist matters as required.
- Work along side the FSA contracts manager in terms of account management and commercial relations as required.
- Responsible for ensuring full VOC of all new MERS staff and development of individual personal development plans.
- Work with the FSA contracts manager and staff to ensure the FSA values are both met and demonstrated within all teams.
- Work with scheduling and recruitment teams to ensure full coverage across all contracts.
- Ensuring a focus on continual improvement and innovation within support and site based teams.

This position requires you to submit a CV and a cover letter outlining why you want to work with us and why you are the right person for our role.