National Operations Manager – Lead Our Nationwide Maritime Operations

Ready to Make Waves in Australia's Maritime Industry?

Big things are happening at Ship Agency Services—and we're looking for a dynamic, hands-on leader to take the helm of our national operations.

As a proudly Australian-owned company specialising in port and marine logistics, we've built our reputation on delivering exceptional, tailored solutions across the supply chain. Now, we're creating an exciting new role to drive our next phase of growth—and we want you to be part of it.

This isn't just another operations role. As our National Operations Manager, you'll be the driving force behind our service delivery across Australia—leading teams, strengthening client partnerships, and representing us on the national stage.

You'll oversee day-to-day operations while keeping one eye firmly on the horizon: pursuing new business, building industry relationships, and ensuring we continue to set the standard for excellence in ship agency services.

Based in our Bibra Lake office, this role offers the perfect blend of strategic leadership, client engagement, and operational impact—with opportunities to travel nationally and internationally.

What You'll Do

Lead & Inspire

• Build and develop a high-performing operations team

• Drive consistency, efficiency, and a culture of excellence

• Manage resources, rostering, and workforce planning with a proactive mindset

Own Client Success

• Be the trusted face of Ship Agency Services—meeting with clients, solving challenges, and delivering results

• Represent us at industry events and stakeholder meetings

• Turn strong relationships into long-term partnerships

Drive Performance & Growth

• Monitor KPIs, manage budgets, and deliver on operational targets

• Identify opportunities to improve processes and expand our service offering

• Contribute to business development by pursuing new clients and strategic opportunities

Champion Our Values

At Ship Agency Services, we live by I.M.P.A.C.T: Integrity, Mindfulness, Proactivity, Accountability, Collaboration, and Trust. As a leader, you'll embody these values and embed them into everything your team does.

What We're Looking For

Essential

• 2+ years in a management role within shipping & 5+ years' experience in the shipping industry

• Proven track record managing budgets, KPIs, and operational planning

• Strong client engagement and stakeholder management experience

• Demonstrated ability to lead, develop, and motivate teams in a service-driven environment

Desirable

• Tertiary qualification in shipping, logistics, business, or management

• Background in ship agency operations

• Business development or sales exposure

What You'll Bring

• A proactive, solutions-focused approach—you see challenges as opportunities

• Strong commercial awareness—you balance client needs with operational realities

• Confident communication skills—whether it's a boardroom, a port, or a team meeting

• Excellent organisation and adaptability—you thrive in a fast-paced environment

• Integrity and professionalism—you lead by example and build trust wherever you go

Why Ship Agency Services?

• Be part of a growing, proudly Australian company with a reputation for quality and service

• Shape the future—this is a newly created role with real influence and impact

• Work with a values-driven team that genuinely cares about people, clients, and outcomes

• Travel opportunities—represent us nationally and internationally

• Career growth—we invest in our people and reward performance

Ready to Step Up?

If you're a natural leader with a passion for maritime logistics, a knack for building relationships, and the drive to deliver results—we want to hear from you.

This is your chance to lead operations for one of Australia's most respected ship agency providers, make a real impact, and take your career to the next level.

Applications close Friday 31st October 2025.

Applicants must have full working rights in Australia.

Apply Now

Send your resume and a cover letter telling us why you're the right person to lead our national operations.