Regional Support Software Expert, Apsa

**Regional Support Software Expert, APSA**

**THE OPPORTUNITY**
- Exciting opportunity to work directly with a Global Biopharma
- Based in Queensland, Capalaba - Australia
- Be part of MSD’s Animal Health Intelligence team as a software support expert regionally.

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

**WHAT YOU WILL DO**

The MAHI Regional Support Software Expert will work operationally alongside Market and Global Support teams in a strategic partnership that will raise the current support levels to a superior Tier 3 level.

This support position will report directly to the MAHI Commercial Lead, APSA and will focus on performing Tier 3 in-depth troubleshooting including DB analysis, reading system logs and solving complex support issues escalated by local market technical teams.

The role is responsible for proactively identifying critical software failures and presenting failure analysis reports that can be used to proactively prevent customer downtime at Regional and Local levels whilst having the ability to connect and engage with global training teams with upskilling advice.
- Ensure all hazards and environmental aspects in their area are identified, documented, assessed and controlled in accordance with EHS procedures.
- Ensure compliance with legal and other requirements.
- Assist in the development of EHS objectives, targets and performance indicators, establish EHS improvement projects and review progress.
- Ensure all employees receive such EHS information, instruction, training and supervision as is necessary to perform their work in a manner that is safe and without significant risk to health or the environment.
- Ensure compilation of EHS reports as required by senior management, regulatory authorities and others.
- Identify and record EHS monitoring requirements and implement appropriate monitoring.
- Ensure scheduled audits and inspections (for which you are responsible) are conducted and necessary corrective actions are developed and completed.

**WHAT YOU MUST HAVE**

To be successful in this role, you will have:

- 5+ years in a Tier 3 or above, Technical Support/QA/Dev related role at a global software company.
- Passion for troubleshooting, ability to come up with efficient solutions and workarounds for uncommon issues.
- Strong analytical and problem-solving skills, as well as fundamental working knowledge of client and server-side scripting, web technologies, APIs, and communication protocols.
- Coding skills in one or more OOP languages such as C# / Java - Advantage
- Knowledge and proven experience with writing SQL queries - A Must.
- Deep understanding of Windows and Linux OS (debugging and internals) - A Must.
- Knowledge of scripting languages such as Bash / Python - Advantage.
- Customer-oriented with excellent communication (English - written and verbal) and interpersonal skills.
- Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to internal teams.
- Continuous learning mindset and detail-oriented approach.
- Ability to prioritize and switch between a variety of time-sensitive issues.
- Creativity and ability to think outside the box.
- Multi-tasking, self-learning, highly motivated and a team player
- 20-30% of travel

**WHAT YOU CAN EXPECT**
- Opportunities across various functional group within biopharmaceutical manufacturing
- Diverse and dynamic team that focuses on development and success.

Our Animal Health division is a trusted global leader in veterinary medicine, dedicated to the health and well-being of animals. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society and our planet. We offer one of our industry’s most innovative portfolio of products, services and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species.

**WHO WE ARE**

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**WHAT WE LOOK FOR**

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in