System Support Specialist

**Job Description**:
**THE OPPORTUNITY**
- Join the **Allflex Monitoring and Milking Intelligence Team** at its exciting building for growth stage.
- Exciting opportunity to join an innovative and evolving **Global Animal Health business**:

- Add value to our **world leading Australian livestock industries and be on the cutting edge of Agricultural Technology.**:

- ** Permanent Full-time** opportunity - Ideally based at our head office in Brisbane

A part of Our Company’s Animal Health Intelligence, Allflex is a global leader in animal identification and monitoring devices. Allflex is the world leader in the design, development, manufacturing and delivery of solutions for animal identification, monitoring, farm management and traceability. Our data driven solutions are used by farmers and companies to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmer’s hands, our solutions empower farmers to act in a timely manner to trace animals and safeguard their health and wellbeing, while achieving optimal production outcomes for a healthy and sustainable food supply. Allflex Livestock Intelligence is a brand of Our Company’s Animal Health Intelligence, a division of Our Company’s Animal Health, and an allied brand of Coopers Animal Health.

**WHAT YOU WILL DO**
- Deliver technical training programs for internal team members and external partners/distributors/installers
- Work directly with dairy farmers, our distributors and internal team member, whilst reporting directly into the Technical Manager, Technology
- Provide customer support to both internal and external stakeholders
- Maintain a customer centric approach and deliver a consistently high customer experience
- Train & provide technical support to the Australian team and end users
- Develop, deliver and support technical training programs for external partners/distributors
- Engage with other companies and providers to integrate with drafting, software systems, readers and data exchange as opportunities are identified
- Continue to improve process/protocol around system implementation and ongoing support
- Collaborate regularly with other teams, to meet business objectives, and contribute towards a high-performance team
- Engage with Animal Monitoring and Identification/RFID reader technical teams
- Keep abreast of trends, development and competitors in the Animal Monitoring & Milking Intelligence industry
- Effect and maintain a high standard of communication and co-operation with all internal and external parties, working closely with sales, marketing, finance, other technical and operational divisions, as required
- Liaise with global technical support teams as required to transfer knowledge to local teams, and keep abreast of company technical advancements as required
- Ensure compliance with all legal, statutory and corporate requirements
- Ensure all company resources are effectively, efficiently, and profitably utilized
- To action the above job function in accordance with Company Commercial procedures and systems, sound business practice and by delegation as appropriate

**WHAT YOU MUST HAVE**

To be successful in this role, you will have:

- Experience supporting one or more of the following: animal monitoring systems, automated milking systems, milking equipment, herd management systems or software
- Strong understanding of agricultural industries, dairy and beef production
- Experience with programming, coding, networking and software development
- A high level of organisational and planning skills, with flexibility & agility to move from one priority to another with ease, and the ability to manage competing priorities under pressure
- Ability to develop, document and deliver technical and training resources with the ability to impart technical knowledge with a variety of audience types
- Ability to work independently and remotely
- Drive to succeed with a passion for customers and delivering a high level of customer service and satisfaction
- Demonstrated collaborative sills, and the ability to work within a cross functional team environment

**WHAT YOU CAN EXPECT**
- A fantastic opportunity to join a global market leader working at the forefront of industry technology and innovation
- A engaging and stimulating mix of technical support, solution development and process improvement
- An opportunity to work cross collaboratively with other professionals passionate about animal health and livestock industries
- The chance to add value and make an impact

Our Animal Health division is a trusted global leader in veterinary medicine, dedicated to the health and well-being of animals. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society and our planet. We offer one of our industry’s most innovative portfoli