Participant Service Liaison

**About us**

AbilityLiving-MyWay Ltd. was founded by a NDIS Participant, focusing on providing person-centred high-quality care with choice and control. We are a charity organization providing in home and community support to participants to assist with living an independent life.

**_'Your Lifestyle, Your Choice'._**

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About the role*
The primary role of the Participant Service Liaison is to act as the intermediary between AbilityLiving-MyWay, participants, families, informal supports, and support workers, guaranteeing information is communicated and exchanged effectively to ensure positive outcomes in our service delivery. This role ensures that the support provided is in alignment with the participants personalised care plan in a way that optimises achievement of their goals.
- Tasks and responsibilities in the role include: _
- Participant management, this includes attracting new participants, reviewing participant satisfaction, maintaining records and regular communication.
- Develop and maintain participant service schedules that are supportive of Care Plans and Risk Assessments.
- Prepare and manage a participant’s service schedule in line with the plan period, issuing and reviewing service agreements.
- Liaise with Support Coordinators regarding budgets, review efficiency of services.
- Provide service updates to Participants, Families, Informal Supports and Allied Health.
- Monitor NDIS Plans for remaining budgets and service delivery according to participant goals.
- Assist with a range of HR functions such as compliance, recruitment, induction, and staff meetings.
- Assisting the Allocations Team with matching participants to suitable support workers, ensuring services are covered, yet remaining compliant with relevant industry award.
- Participate in after hours On Call roster (including rotating weekends).

**AbilityLiving-MyWay are looking for applicants with desirable criteria**:

- Ability to develop and maintain working relationships with internal and external stakeholders.
- Desire to work collaboratively with a peer group of business leaders to innovate and achieve organisational goals.
- Connect with participants and understand their individual needs and requirements.
- A genuine belief in person centred practices and Choice and Control Frameworks.
- Ensure the delivery of high-quality services that are based on the individual needs and choices.
- Excellent time management skills with the ability to prioritize tasks.
- Advanced written and verbal communication skills.
- Use and learn new technologies including CRM’s.
- Knowledge of the SCHADS Award / Expertise in the interpretation of Awards.
- Provide tailored person-centred support to empower individuals through high quality meaningful services.
- When unexpected changes arise, be able to problem-solve and act with rationality and resilience to achieve an outcome.

**To be considered for this position you will meet the following Essential Selection Criteria**:

- Demonstrated experience in providing high quality professional support to people with a disability.
- Experience and an extensive knowledge of NDIS service requirements.
- Be able to remain self-disciplined in an ever changing, fast-paced environment.
- An understanding of the person-centred model with the ability to display empathy while remaining professional.
- Proven experience working collaboratively in a team environment with the ability to build and maintain working relationships with various stakeholders.
- Excellent verbal and written communication skills with strong time management and problem-solving ability.
- High level computer literacy skills in particular MS Office products.

**Required**:

- First aid certificate or willingness to obtain.
- Valid Australian Driver’s License and reliable transport.
- National Police Check.
- Working with Children Check (WWCC).
- NDIS Worker Check (NDISWC).
- COVID-19 vaccinations.

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Benefits*
- Inclusive and collaborative team culture.
- We are proud to be a family friendly workplace offering flexibility to employees.
- As a Public Benevolent Society, you will also have access to Generous Salary Packaging, tax benefits and meal entertainment benefits.
- Employment Assistance Program (EAP).
- Ongoing professional development.
- Very supportive and established team.
- The option to have an immediate start available.
- Recognition and yearly rewards

**If you think you are the perfect fit for this role, we want to hear from you**

At AbilityLiving-MyWay we embrace Equal Employment Opportunity (EEO) and promote diversity. We encourage people of all ages and abilities including those with lived experience or knowledge of disability to consider a career with us, including Aboriginal and Torres Strait Islander and applicants from culturally and linguistically diverse (CALD) backgrounds.

**Applications are to include**:

- A cover letter addressing the essential and desired criteria in detail
- Current resume

**Salary**: