Consumer Partner Operations Specialist

**WORK TYPE**:
Full Time

**LOCATION**:
Sydney, Brisbane

**JOB TYPE**:
Velocity Frequent Flyer, Airline & Network Operations

**APPLICATIONS CLOSE**:
**Consumer Partner Operations Specialist**:
Hello. We’re Velocity Frequent Flyer, loyalty program of Virgin Australia. And we’re back (in a big way).

With a year of ups and downs behind us all, we’re now ramping things up. Looking for new, come-as-you-are team members to join our fast-growing squad, responsible for rebuilding Virgin Australia’s loyalty program, currently 11 million members strong, and counting. That’s half of Australia

If successful, you’ll be able to shout from the rooftops that millions of Australians have you and your team to thank for stacking up their Points and making getting back up in the air even more exciting.

No matter our role - we are united by our ambition to be the most loved airline in Australia, and always go one step further for our customers, colleagues and our wider community.

**Brisbane or Sydney based (Hybrid with WFH flexibility)**

**Who we’re looking for**:
Someone keen to join an award winning team and take Velocity to the next level. A customer-focused team player who loves to problem solve. You are a collaborator with the ability to translate commercial ideas into operational system requirements. Coupled with this you are a real people person that is innovative in their approach.

**What you’ll be doing**:

- Building and maintaining relationships with vendors, partners and internal stakeholders
- Play a key role in the operational onboarding, support and ongoing maintenance of Velocity’s commercial earn and redemption partners.
- Manage input from internal and external sources to understand key improvements to processes and solutions, and develop concepts into business requirements
- Manage and lead the operational delivery of enhancements to the Velocity programs
- Manage the collation and prioritisation of campaigns and change initiatives
- Perform UAT when required on new or enhanced systems or solutions
- Analyse key findings and make recommendations for changes or improvements to the Velocity management team

**You’ll be great in this role if you**:

- Have strong interpersonal, verbal reasoning and analytical skills
- Possess a general understanding of secure data exchange and account security principles
- Have prior operational delivery experience
- Are from a strong functional and/or systems analysis and development background
- Have a proven track record of delivering processes and systems solutions
- Are comfortable and experienced in communicating complex technical topics to commercial audiences
- Have negotiation and influencing skills
- Have previous experience building successful working relationships with software and systems Vendors and internal stakeholders
- Understand Loyalty programs and concepts

**What you’ll get from us**

We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _betterme_ digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**Equality rules**

**COVID-19**

The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

**Ready to apply? **We’re ready to hear from you.