Customer Service Officer
2 weeks ago
We are looking for a **Customer Service Officer** to join our team in **Canning Vale WA.**
**Your new role**
In your new role as Customer Service Officer, your function will be to:
- Answer a high volume of inbound calls and effectively provide resolution, guidance and high-level customer service
- Assist members of the public professionally and empathetically, while maintaining security and privacy requirements
- Register and report on issues as required
- Ensure operational procedures are current and accessible
- Identify and resolve internal team operational issues
**In order to succeed in this role you must**:
- Notable experience within a busy, high-volume call or contact centre
- Have strong attention to detail and take pride in your work, as well as having strong respect for confidentiality and privacy requirements
- Be highly empathetic and resilient, with advanced written and verbal communication skills
- Be tech-savvy and confident navigating between multiple systems at a time, as well as competency with the Microsoft Office suite
**Job Type**: Casual
**Salary**: $35.00 per hour
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you Covid Vaccinated
- when can you start?
**Experience**:
- Inbound call centre: 1 year (preferred)
- Administration: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- Drivers licence (preferred)
Work Authorisation:
- Australia (preferred)
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