Collections and Recovery Officer

**Our Organisation**
DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about

**Your Function**
As Collections Officer, you will liaise with internal departments and external partners during the collection process. You will be responsible for adequate and timely collection of outstanding customer payments, in order to minimize costs, optimize returns whilst sustaining customer satisfaction.

**Your day-to-day responsibilities will be**:

- Identify arrears and separate them into technical/administrative and credit arrears for correct follow-up.
- Communicate with debtors by telephone and in writing to solve arrears
- Monitor payment behaviour of debtors and arrears process, evaluate credit risk and exposure and categorize debtors accordingly.
- Make payment agreements, determine plan of approach and ensure conditional payments. Legal action is initiated if necessary.
- Communicate with debtor and internal/external stakeholders, report on development and record debtor and arrears history in applicable systems.
- Administer and maintain overview of own portfolio and ratings and escalate cases to the relevant internal departments (Recovery, Specialties, Non-Flow, Sales).

**Your Profile**
- Strong ability to effectively communicate with internal and external customers.
- Excellent written and verbal communication skills.
- Ability to organise and prioritise work to assist the C&R team in meeting daily, weekly and annual objectives.
- Consultative approach to working with all stakeholders - team player
- Ability to respond or acquire knowledge to respond to internal and external customer requests promptly and correctly.
- Strong ability to share business and risk knowledge with other DLL members, in order to build a culture of risk management balanced with commercial objectives.

**Desirable**
- Specific experience in equipment leasing and vendor finance is ideal but not essential
- Understanding of Vendor-based and Dealer-based finance partnerships, including both strategic commercial objectives and risk management principles.
- Degree or studies in accounting, finance, commerce or related field - may have completed, or still studying on a part time basis.

Ready to work for a company that is Partnering for a Better World

**We Offer**
At DLL, we are many things. We are team members. Family members. Community members. We are members of society. Members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents, and interests. We come from different backgrounds, cultures, nationalities, and histories. But for all of our differences, we share one thing in common: Each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. We span more than 30 different countries and represent over 40 different nationalities across the globe. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate and innovate across country lines. Many companies say they are European, North American, South American, Asian, or Australian. At DLL, we are all these places and more. We are a cross cultural collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.
- Two working days per year volunteering for a local charity
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.

**Choose Wellbeing**
DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows