Quality Assurance Manager

5 days ago

Burleigh Waters, Australia Holiday Property Service Full time

**We're Hiring: Quality Assurance Manager**

Location: Burleigh Waters | Full-Time | Holiday Property Service

Are you passionate about maintaining high standards and delivering exceptional service? Join our fast-growing cleaning business as a **Quality Assurance Manager** and play a key role in ensuring excellence in every property we clean

**About Us**

We are a trusted provider of professional cleaning services, committed to creating spotless, healthy living spaces for our clients. With a team of dedicated cleaners and a growing customer base, we pride ourselves on consistency, reliability, and premium quality service. We have a portfolio of 450 properties and caravan parks across Surfers Paradise, Burleigh Heads, Kingscliff, and surrounding areas.

**Role Overview**

As our **Quality Assurance Manager**, you’ll be responsible for overseeing service quality across all cleaning operations. You’ll lead inspections, train staff, develop quality control systems, and ensure compliance with safety and hygiene standards. Your work will directly impact customer satisfaction and retention.

**Key Responsibilities**
- Conduct regular site inspections and audits of cleaning services
- Implement and maintain quality control procedures
- Identify areas for improvement and provide training or coaching to staff
- Monitor client feedback and resolve service-related issues
- Ensure compliance with workplace health and safety regulations
- Collaborate with operations to optimize service delivery

**What We’re Looking For**
- Previous experience in quality assurance or cleaning operations
- Strong attention to detail and commitment to excellence
- Excellent communication and leadership skills
- Optimize cleaning protocols and operational processes to enhance efficiency
- Ability to train and mentor team members
- Understanding of WHS standards and cleaning protocols
- Valid driver’s license (required)

**What We Offer**
- Competitive salary package
- Opportunities for career growth in a dynamic team
- Supportive and flexible working environment
- Ongoing training and professional development

**How to Apply**

Join us in raising the standard of cleaning Services

Pay: $71,269.82 - $75,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Rotating roster
- Weekend availability

Supplementary Pay:

- Performance bonus

Ability to commute/relocate:

- Burleigh Waters QLD 4220: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Management: 1 year (required)

**Language**:

- english (required)
- Portuguese (required)

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 15/05/2025

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