Accommodation Coordinator

**About i-Help Disability Services**

At i-HDS, we are committed to making a difference by supporting people with disability and/or mental health challenges to achieve their goals and live independently. We provide high-quality, person-centred support to all our clients. Join our team and help us empower clients to get more out of life

**About the Role**:
We have an opportunity for an experienced and passionate **Accommodation Coordinator** with an Allied Health or Clinical background to join us to mentor and lead a team of House Leaders across several complex Supported Independent Living Houses in the **QLD region**. Reporting to the National Accommodation and Operations Manager, this role will be responsible for:

- Leadership, operational management, and personal centred service delivery across a group of our SILs
- Ensuring incidents are actioned and investigated appropriately within required timeframes
- Oversee the NDIS planning and coordination of supports to our SIL clients
- Building the House Leader’s capabilities and a highly performing SIL team through mentoring, performance management and training
- Support House Leaders to build a team of highly skilled Support Workers, to provide appropriate client services, practice and behaviours that align with i-HDS policies and procedures.
- Supporting the House Leaders to cost effectively manage their rosters, budgets, and funding
- Ensuring compliance with internal frameworks, policies, and procedure, as well as State and Federal legislation
- Engaging and building relationships with participants, their families, community stakeholders and funding bodies
- Be the first point of contact for Support Coordinators, Allied Health Professionals, funding bodies and medical staff as required for accommodation services
- Support and assist rostering team with activities for Disability Services Worker. Includes replacing vacant shifts in rosters, allocating shifts for support utilising available staff and after hours calls.
- Regular review of rostering and staff utilisation practices to implement best practice
- Provide leadership, supervision, and management to the casual workforce of Disability Support Workers across the SIL Program
- Conduct workplace investigations (in conjunction with HR team) to ensure all matters are investigated thoroughly and objectively with appropriate outcomes.

**ABOUT YOU - SELECTION CRITERIA**

To be a successful applicant you will have a strong passion for delivering a quality person centred service to our clients, plus have the following:

- Minimum of Diploma or Degree in Disability, Allied Health or related with at least 5 years of experience working in disability industry; NDIS or Supported Housing
- Minimum of 3 years’ experience in Operational Management in a Supported Independent Living and SDA setting
- Extensive knowledge in behaviour of concerns, restrictive practices, NDIS reporting, safe work practices and government funded programs
- Understanding and implementation of person centred/directed planning and positive behaviour support
- Previous experience supporting people with complex needs and challenging behaviours including ABI, physical and cognitive disability
- Experience in working within a quality / compliance framework
- Well-developed leadership skills with the capacity to build a positive team
- Excellent Administration, Organisational and Time Management Skills
- Clear National Police Check, Working with Children’s Check & DWES checks plus a valid driver's license & the right to work in Australia

**You will also need to have the following soft skills to be successful in this role**:

- Emotional resilience, positive outlook, and a fun attitude
- Strong communication and stakeholder relationship skills
- Passion and desire to provide excellent customer services

**BENEFITS AND PERKS OF WORKING WITH US**
- Be part of an organisation that makes a difference
- Working with a great team of people
- Competitive salary
- Career growth opportunities

This is a fantastic opportunity for someone who has SIL management experience and has a desire to make a positive impact and be part of a growing and responsive organisation.

**Job Types**: Full-time, Part-time

Pay: $58,604.50 - $120,176.30 per year

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Public holidays
- Weekend availability

Work Authorisation:

- Australia (required)

Work Location: In person