Customer Care Team Member

13 hours ago

Gosford, Australia McMillan Shakespeare Group Full time

Customer Care Team Member

Job Description Summary

Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia's leading experts in NDIS Plan Management and Support Coordination.

**At the core of who we are, are our values: We put people first; We demonstrate integrity; We own it; We're one team.**

**As a Customer Care Team Member you will**:
**Your role will include**:

- Simplify the NDIS by providing tools, services and education to participants, families and providers
- Maintain and update records of every customer transaction including details of comments, enquiries, complaints, and actions taken via call notes in the company's systems
- Assist with general office administration tasks as required

**What you'll bring...**
- Highly developed communication skills (vocal and written), with people from all different backgrounds
- Solid general administration and MS Office skills
- Proficient use of Client Management Systems
- Solid customer service experience
- Exceptional problem-solving skills

**What we can offer you**:

- Our strong people-first culture
- Flexible/hybrid working to enhance your work/life balance
- Novated lease benefits and discounts
- 12 weeks Paid Parental leave and access to our Parents Portal
- Exempt Employee Share Plan
- Paid Income Protection Insurance under MMSG default Super plan
- Access to a broad range of learning and development programs
- Career break and volunteering leave
- Access to Employee Assistance Program and annual Flu vaccination
- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

Job ID R6458

  • Customer Care Team Member

    1 week ago

    Gosford, Australia McMillan Shakespeare Full time

    About Plan Tracker As a rapidly-growing industry leader, Plan Tracker is passionate about building confidence to choose, self-direct and thrive in life - for both our valued NDIS customers and our growing team. As a nationally registered Plan Manager, we’re dedicated to simplifying the NDIS by providing tools, services and education to participants,...

  • Team Member

    2 weeks ago

    West Gosford, Australia Grill'd Full time

    **Team Member - Restaurant** **About Grill’d** Grill’d isn’t just about nutritious burgers; it’s an experience - where incredible hospitality, energy, and teamwork come together. With 175+ locally-minded restaurants nationwide, we’re looking for team members who love fast-paced fun, bring epic vibes, and create WOW moments. Come join the crew at...

  • Team Member

    2 weeks ago

    Gosford, Australia Euro Garages AU Full time

    **Casual Employment**: - **Casual Pay Rate: $20 - $29/hr + Penalty Rates + Discounts**: - **Lisarow Store Trading Hours: 4am - 11pm We are currently looking for Team Members to join our frontline Fuel team at our **Lisarow **store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for more! **ABOUT THE...

  • Assistant Customer Support

    1 week ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    SIRA Customer Service and Operations has a fantastic ongoing opportunity for an Assistant Customer Support Officer (Grade 3/4) in the Feedback and Complaints team. We are looking for a team member who will complement the fantastic work culture in a team that prides itself on putting the wellbeing of our people and development of our talent first and...

  • Customer Service Officer

    4 days ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    **Customer Service Officer, Gosford, Ongoing** - Salary starting from $75,992 + 10.5% super - Status: Full time, Ongoing role - Location: Gosford - Operational role providing onsite (face to face) customer service 5 days per week **About the role**: Deliver high quality customer service providing assistance, information and customer support services to...

  • Advisor, Customer Insights

    1 week ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    The Department of Customer Service (DCS) is looking for an **Advisor, Customer Insights**. **This is a great opportunity to join a newly formed team and play a key role in the development of a best-in-class insights function.** **Benefits** - Fantastic ongoing clerk grade 7/8 Opportunity. - Salary range: $101,947 - $112,849 + super, commensurate with...

  • Team Member

    4 days ago

    West Gosford, Australia Ampol Full time

    **Retail Team Member - West Gosford** At Ampol, We’re Powered by People! As one of Australia’s leading convenience retailers, Ampol is all about making life easier for our customers. Whether they’re fuelling up, grabbing essentials, or just stopping by, we’re here to make their experience smooth and pleasant. With a friendly smile and a warm...

  • Cio Service Desk

    4 days ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    **CIO Service Desk - Customer Support Officer, Ongoing / Temporary - Full Time / Part Time** **DCS is a great place to work, and it’s not just us saying that!** Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...

  • Customer Service Team Member

    8 hours ago

    West Gosford Warehouse, Australia Bunnings Full time $147,968 per year

    Join us and experience Bunnings from the other side of the counterWhat's in it for you when you're part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work...

  • Team Member

    2 weeks ago

    Gosford, Australia Officeworks Ltd Full time

    About us At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173...