Service Advisor/administrator

1 week ago

Tingalpa, Australia Pacific Controls Pty Limited Full time

Pacific Controls Pty. Ltd. has over 35 years of experience in providing solutions to process control industries operating in Queensland, New South Wales, Papua New Guinea and New Caledonia. We are a community of passionate individuals committed to excellence and innovation. Our core values guide our business practices, and we foster an inclusive and diverse culture that empowers every team member to thrive.

We are currently looking for a Service Advisor/Administrator to join our team, who can assist and manage all administrative tasks and responsibilities for our Brisbane-based service and repair department and provide support to both in-house and field services.

**Key Responsibilities**:

- Review and log all incoming workshop service and scope request documentation to ensure effective check in and documentation trail.
- Work closely with the Service Manager to plan and compile parts lists, labour requirements and reports for plant shut downs.
- Prepare job/parts quotes with assistance from technicians and submit proposals with clear lead times to customers
- Monitor & report proposal progress updates where necessary
- Monitor parts lead times and follow up suppliers
- Initiate spare parts orders relating to logged jobs and workshop consumables
- Initiate all service related invoicing
- Prepare relevant reports to the Service Manager
- Previous administrative & invoicing experience preferably in a service/workshop environment
- Exceptional customer service and interpersonal skills
- Organised, strong attention to detail & accuracy focused.
- Customer focus, team player, an easy going, positive and co-operative attitude.

We look forward to hearing the skills and experience you can bring to contribute to the continued success of Pacific Controls.

**Job Types**: Full-time, Permanent

Pay: $30.00 - $35.00 per hour

Application Question(s):

- Do you have customer service experience?
- Do you have experience in administration?
- Do you have previous invoicing experience?
- How much notice are you required to give your current employer?
- What is your expected hourly rate?
- Do you have experience working in a workshop/service environment?

Work Authorisation:

- Australia (preferred)

Work Location: In person

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