Customer Service Consultant

13 hours ago

Sydney, Australia Medilaw Full time

**Company Description**
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.Medilaw are seeking an experienced customer service professional to join their growing team in the role of **Customer Service Consultant**
**Job Description** Key responsibilities will include**:

- proactively managing assigned customers;
- ensuring a superior level of customer service to facilitate client access to Medilaw Independent Medical Exams and other Medilaw services according to the client's needs;
- promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
- delivering superior customer service & client liaison to our key stakeholders;
- actively promoting new products/services to assigned existing clients.

**Qualifications** In order to be successful, you must have the following**:

- Minimum 2 years of experience in an inbound/outbound phone based customer service role (preferably in the medical or insurance industry);
- Be highly organised and able to multi-task effectively;
- Excellent attention to detail;
- A problem solving and proactive attitude;
- Strong Office 365 skills; proficiency in Word and Excel, strong numeracy skills, accurate data entry and typing skills and strong database management skills;
- A proven ability to work within a team;
- Knowledge of medical terminology, workers compensation; processes/legislation and/ or life insurance industry experience would be desirable, but not essential.

**Additional Information**

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

  • Customer Service Consultant

    1 week ago

    Sydney, Australia Telstra Full time

    An excellent opportunity has become available for a highly motivated and passionate Customer Service Consultant to join the Defence Customer Assurance Operations Team. **The opportunity**: The Customer Service Consultant will fulfil and resolve requests raised by Defence customers by answering all inbound calls, action all Incident, Service Request and...

  • Customer Services Consultant

    1 week ago

    Sydney, Australia Medilaw Full time

    Company Description Medilaw are seeking an experienced customer service professional to join their growing team in the role of **Customer Service Consultant** **Job Description**: **Key responsibilities will include**: - Being a primary point of contact for all incoming enquiries. - Coordinating specialist Independent Medical Examinations through our...

  • Customer Service Consultant

    4 weeks ago

    Sydney, New South Wales, Australia AIA Hong Kong and Macau Full time

    Customer Service Consultant page is loaded## Customer Service Consultantlocations: Sydney, AU-AIA Australiatime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: September 24, 2025 (10 days left to apply)job requisition id: JR-60851BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our...

  • Customer Service Consultant

    4 weeks ago

    Sydney, New South Wales, Australia AIA Hong Kong and Macau Full time

    Customer Service Consultant page is loaded## Customer Service Consultantlocations: Sydney, AU-AIA Australiatime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: September 24, 2025 (10 days left to apply)job requisition id: JR-60851BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our...

  • Customer Service Consultant

    4 weeks ago

    Sydney, Australia AIA Hong Kong and Macau Full time

    Customer Service Consultant page is loaded## Customer Service Consultantlocations: Sydney, AU-AIA Australiatime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: September 24, 2025 (10 days left to apply)job requisition id: JR-60851BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our...

  • Customer Service Consultant

    2 weeks ago

    Sydney, New South Wales, Australia vital Full time $67,000 - $79,000 per year

    $67K-$79K base + SuperHybrid role (2 days onsite; 3 days WFH)Use your natural health qualificationOur people are at the heart of what we do. We value clinical knowledge, professional integrity and a commitment to service. Joining means being part of a team that supports practitioners, grows the profession, and helps shape the future of natural health in...

  • Customer Service Consultant

    6 days ago

    Sydney, Australia Impel Management Pty Ltd Full time

    Our client is a globally renowned manufacturer known for its commitment to excellence, innovation, and cutting-edge technology. With a rich history spanning over a century, they have established themselves as a leader in the industry, providing high-quality products that offer superior performance, safety, and sustainability. Due to significant growth over...

  • Customer Service Consultant

    3 weeks ago

    Sydney, Australia Rentokil Initial Full time

    Overview We have an excellent opportunity for a Customer Service Consultant to join our team based in Newcastle on a permanent full-time basis. In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and...

  • Customer Service Consultant

    6 days ago

    Sydney, Australia Medilaw Full time

    **Company Description** MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of...

  • Customer Service Consultant

    1 week ago

    Sydney, Australia Hatch Full time

    ** This role is at NIB Group (not for Hatch)** Hatch is supporting NIB Group to find a great Customer Service Consultant to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like NIB Group. **About the role at NIB...