Assistant Director

2 weeks ago

Sydney, Australia Peoplebank Full time

Location:
- Sydney- Job Type:
- Contract- Posted:
- 3 days ago- Contact:
- Arriane Mendoza- Discipline:
- General IT
- Reference:
- 254713Seeking for an experienced Integration Support Assistant Director to join our dynamic fast-paced team.

**Duties**
- Manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.
- Manage and co-ordinate the backlog of production incidents, change requests, and system enhancements across the Agency's integration platforms
- Develop and implement support processes and procedures to ensure consistent and efficient resolution of Integration related issues
- Implement state-of-the-art system logging, pro-active event monitoring, and automated alerting for the Agency's integration platforms using tools such as Splunk and Dynatrace
- Ensure support and operational activities are aligned to business prioritisation, ICT security and architecture patterns, and the Agency's overall strategic objectives.
- Collaborate with cross-functional teams and build and maintain relationships with key stakeholders, both internal and external, to ensure business objectives are met.
- Responsibility of the day-to-day running and operations of the Agency's integration platforms - including all required activities and tasks to ensure availability, performance and usability of systems for users.
- Perform operational tasks including access management and provisioning, internal reviews, control implementation and service transition activities.
- Develop and provide ad-hoc and regular reporting to meet both technical stakeholder and executive stakeholder requirements.
- Identify areas of improvement, and implement solutions and continuous improvement initiatives.

**Essential Criteria**
- More than 5 years' experience working with API integration, ideally in a support/operations role
- Excellent communication and stakeholder management skills to manage competing stakeholder groups
- Demonstrated experience developing and maintaining documentation on support processes, policies, and configuration

**Desirable Criteria**
- Experience working with the Atlassian suite, specifically Jira, Confluence and Service Desk

If you are seeking the next step in your career, please APPLY NOW
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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