IT Support Officer

1 hour ago

Murarrie, Australia Global 360 Full time

Johns Lyng Group
- Full-Time Opportunity
- Murarrie Location

**The Company**:
Positioned as one of Australia’s leading Building and Construction companies, Johns Lyng Group has been established since 1953 and has a reputation for excellence. Highly talented business units coupled with management’s transparent & honest attitude towards staff have had an enormous impact on the growth of this company.

**The Role**:
An exciting opportunity is now available for an enthusiaitc and hardworking individual to join our Murarrie team in the position of IT Support Officer.

The focus of this role will be to provide IT support to the Johns Lyng Group’s QLD offices, as well as remote support for other areas of the group. You will liaise with a range of business stakeholders and clients to resolve and troubleshoot IT desktop hardware and software fixes and installations.

This is a fantastic chance to join a stable and secure company, one that values its people above all else Future opportunities for career progression will also be available.

**Key Duties & Responsibilities**
- Monitor computer systems & networks
- Talk clients through a series of actions, either face to face or over the phone, to set up systems & resolve issues
- Troubleshoot system & network problems
- Diagnose & solve hardware & software faults
- Replace parts as required
- Follow diagrams & written instructions to repair faults & set up systems
- Set up new user accounts & profiles
- Prioritise & manage a number of open cases at any one time
- Establish good working relationship with clients & other professionals, including software developers
- Test & evaluate new technology
- Work closely with our head office IT team in Melbourne

**Key Selection Criteria**
- Relevant experience in an IT support role
- Tertiary qualified in an IT discipline beneficial, however but not required
- Experience supporting the Microsoft 365 suite of apps & all modern Windows OS
- Ability to coordinate multiple & competing priorities
- Strong relationship building skills
- Experience supporting Apple iOS and Android products
- Excellent written, verbal & interpersonal skills
- Knowledge of and experience administering server equipment & networking peripherals
- Adaptable, positive & can-do attitude
- Please note: A criminal background check will make up part of the recruitment process._

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