Nsw Operations Manager

1 week ago

Sydney, Australia WHSmith Full time

**Are you a dynamic and creative leader with a passion for both culinary excellence and service management? We have an opportunity for you**:

- **Join our Food by WHSmith team as a NSW Operations Manager**:

- **Exciting opportunity to join a well established international brand and m**anage multiple sites**:

- **Enjoy enticing staff discounts on our fabulous products**

**About WHSmith**

WHSmith is a historic British retailer focusing on news, books and convenience, and we are proud to bring our expertise to our Australian operations. Our stores are located in some of the busiest and most exciting airports in the country, providing a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge. Food by WHSmith also operates a large number of cafés nationally. The WHSmith food philosophy is fresh food and friendly service, with the simple aim to provide nutritious food to all customers.

**About the Role**

As our NSW operations manager you will be responsible for a variety of tasks under the branches of people management, operations and compliance, and administration/reporting. You will be required to:

- Conduct regular visits to all stores in the region, setting store standards and objectives in line with business requirements.
- Effectively communicate with all levels of staff including internal and external providers.
- Identify, lead, and manage operational staff.
- Mentor and develop the team to measure individual and team Key Performance Indicators (KPI’s) against the Service Level Agreement (SLA’s) and drive the team to achieve service excellence, both individually and as team.
- Actively participate in the Annual Performance Review process for all managers and oversee the same process for all store teams.
- Oversee and support the recruitment, training and development of the store teams.
- Review current business processes, recommending and driving improvement plans in relation in service delivery alongside the Head of Food.
- Deliver stock process and high stock file integrity to ensure availability and minimize loss.
- Develop and maintain a wide range of business relationships - both central teams and external parties, in order to ensure integrity of the brand and excellent delivery of service.
- Ensure the legal compliance of Time and Attendance data including, Shift Patterns, Rosters, Clocking data in the Time and Attendance system.
- Support the development and implementation of menus and participate in supplier networks.
- Ensure the adherence to health and safety procedures (HACCP) in all sites within the region.
- Analyse internal/external data and trends, responding to outputs to improve commercial performance and drive continuous improvement.

**About You**

Ideally, you will have:

- A minimum of 5 years’ experience as an Area Manager.
- Experience managing food compliance alongside HACCP guidelines.
- Experience managing stock and distribution.
- Experience in managing labor costs across a multi-site business unit.
- Effective staff management and coaching skills.
- The ability to achieve targets and KPIs.
- Excellent communication and interpersonal skills.
- Flexibility with work hours and locations as travel across NSW will be required regularly.

**Our Commitment to Diversity and Inclusion

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