Ward Clerk

Location: Melbourne | Northern Metropolitan

Job type: Not provided

Organisation: The Royal Women's Hospital

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, Information Management

Reference: 24932

**Ward Receptionist - Neoantal Services**

**Ongoing**

**Part-time 12.5hrs pw**

The Royal Women’s Hospital is Australia’s first and largest specialist hospital dedicated to improving the health and wellbeing of newborns and women of all ages. To join the Women’s is to be instrumental in forging progress towards health equity for women from ground-breaking research through to the bedside delivery of multi-disciplinary clinical care.

Creating exceptional experiences is at the heart of everything we do for our patients, their families, and our people across our specialised services within maternity, neonatal and women’s health.Neonatal Intensive Care Unit (NICU) is a tertiary Level 6A unit where specialist care is provided to sick and premature babies across Victoria. On average approximately 1600 babies are admittedeach year. The unit also has a key role in providing education and training for local, national and international health care professionals and has an extensive research program that included long term care follow-up. Our Neonatal Research team is also recognised as a leading international health professionals.The Neonatal Intensive Care Unit has been designed as one unit with both intensive care and SCN. Nursery pods: with a total of 54 cots. The NICU model of care is under pinned by several principals which were developed to improve consistency and continuity of care and the engagement of families

**Your contribution**

The Neonatal Ward Receptionist, as part of the Neonatal Services Team will provide excellant customer service and admisntration support, to ensure that patients and their families are treated with care and efficiency.

Your duties will include (but are not limited to) the following:

- Answering telephones, diverting calls as needed, photocopying and providing clerical and word processing support.
- Register patients on the inpatient managemnt system (iPM) assist with admissions and discahrges of neonatal patients
- Facilitate real time patient movement through iPM and EPIC
- Provide excellant Customer Serrvices to neoantal families and their supports

**About you**

To be successful within this role you will need to have:

- Well-developed customer service and interpersonal skills
- Excellant time managment, with the ability to balance and compete conflicting priorities

**Our offering**

When you join the Women’s you unite with talented people who share your purpose and unwavering determination to advance health outcomes for all women. You will find a workplace that is collaborative, progressive and passionate about learning and working together in multi-disciplinary teams to ensure you find the**_ exceptional _**in your everyday.

We are proudly Breastfeeding Association accredited. The Women’s is committed to gender equity principles and our people have an awareness of and sensitive approach to violence against women/family violence matters.

**Ready to make the move?**

**COVID-19 Vaccination Requirement***

Please be aware that in line with the Health Minister's Covid-19 Mandatory Vaccination Order, all workers at the Women's regardless of role, will be required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption.

**Influenza Vaccination Requirement**

In line with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, some health care workers are now required to have their flu

As this role fits into category A or B of the departments risk ratings, applicants will be required to have been vaccinated against influenza. Evidence of vaccination is required.

All applicants will be required to provide acceptable evidence of their vaccination status.