Account Manager

Company Description*
Who we are: *
Ignition is the world’s first client engagement and commerce platform for the professional services industry, from proposal and payment automation solutions to a broader client engagement platform, to transform the way people do business together.
We are a high-growth, global SaaS organization with employees in Australia, US, Canada, UK, South Africa, New Zealand and the Philippines.
**Company Values**:

- We are better everyday
- We work without ego
- We are smarter together
- We hero our customer

Job Description*
About the role: *
The Account Management team is responsible for Ignition’s long term revenue growth, retention, and customer partnership channel in the APAC region. The Account Management team is a dynamic and fast-paced environment, and is the core relationship point for our customers with the company, and a large revenue driver. The Account Management team is also a channel for customers to provide input into the future development of the product, manage customer queries, and transition new clients into product champions.
**Role location**:
**What your day to day will look like**:

- Proactively manage and grow a large portfolio of assigned customers
- Prospect and ask for referrals in the existing account portfolio
- Achieve monthly and annual revenue targets while maintaining a customer-centric mindset
- Identify areas of opportunity and/or concern based on usage patterns, research, and our customer maturity index
- Maintain, build, and grow collaborative relationships with our larger customers and partners. Lean on these relationships for webinars, seasonal campaigns, and case studies
- Be the voice of the customer, provide customer insights to our product, marketing and sales teams. You’ll be highlighting key points of innovation and improvements that will enhance the user experience, capabilities, features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal, and referral rates
- Work with your fellow Account Managers globally, to identify and implement improvements to processes, documents, tools, report to benefit the team and clients
- Attend trade shows and events where you’ll meet existing customers and potential customers
- Organize, plan and present webinars to our customers

Qualifications*
What you need to succeed: *
- Demonstrated success in a similar role
- Experience managing multiple SaaS accounts
- Proficiency with various systems such as: Zapier, Slack, Zoom, Loom, Client Success, Google Work, Atlassian, Intercom
- Ability to comfortably talk to others and build strong relationships
- Good written and oral communication skills for creating professional documents and giving presentations to interested clients
- Good time management and organizational skills
- Ability to listen to concerns and handle criticism without taking it personally
- Willingness to travel to give presentations, meet with potential customers, attend conferences, trade shows, and other events

Additional Information*
Why join us: *
- Founder led, global SaaS organization, in hyper growth mode and scaling fast
- We work without ego in a collaborative, open and transparent work culture
- Competitive salary and employee stock options from day 1
- 20 days accrued annual leave/vacation, along with 10 days of wellbeing days to take care of yourself and/or loved ones
- Annual education allowance to support your professional growth
- Curious and smart coworkers who won’t back down from a challenge
- Employee recognition program
- Quarterly wellness allowance to spend on your wellness and what this means to you
- Paid subscription to Headspace and LifeWorks EAP & Wellbeing Platform
- Flexible working supported by work from office reimbursement and mobile allowance to allow you to set yourself up safely to work from home
- Personal tax return assistance - after all, we are in the accounting business
- Paid parental leave
- An extra paid day off to celebrate your birthday, alongside volunteering leaves
- Monthly social events

Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.