Customer Solutions Consultant

1 week ago

Cheltenham, Australia iSelect Full time

**About us**:
At iSelect, we’re passionate about helping Australians reduce their household bills and save money, time and effort. We are Australia’s go-to destination for comparison across insurance, utilities and personal finance products made available from our range of providers. We compare from a wide range of Australia’s leading brands and our highly trained consultants help customers compare, select and save.

**How you fit**:
We are looking for an energetic and enthusiastic individual who comes with a breadth of Energy Industry knowledge and experience in customer relations. You will be responsible for enhancing the customer experience of iSelect's clients, both internal and external in resolving various queries in a timely manner.

**This is a 6-month contract**

**What you need**:

- Excellent Industry Knowledge
- Previous experience working in the Energy sector
- Customer focused, along with customer advocacy skills and ability to problem solve (work and think outside the square)
- Ability to self-manage
- Excellent time management, business writing and communication skills
- Attention to detail and record keeping
- Strong negotiation skills
- Ability to develop and deepen stakeholder relationships
- Excellent Computer (excel and word), Literacy skills
- A willingness and ability to learn new skills and respond well to coaching and development
- A comfortable approach to using multiple and sometimes complex computer systems.
- The ability to problem solve and encourage people to make informed decisions

**What's in it for you**:

- Career Opportunities
- The opportunity to work with a well-known, household brand and public listed company
- Work with a team of highly energised, motivated and driven professionals
- 3 'recharge' days per year (yes, in addition to your annual leave)
- An impressive Employee Benefits Programs

If you are someone who fosters team spirit, has resilience and aspires to continue learning and developing their skills to drive commercial outcomes, you will have tremendous success in helping us achieve our progressive growth agendas. High energy levels and a love of having fun are also important to working in this energetic business.

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