Corporate Super Specialist

**Overview**

Review and support the workflow management tool, ensuring correct allocation of tasks and quality standards are maintained.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Provide superior service to Rest Corporate Employers and Members meeting service and quality standards
- Provide technical expertise for queries related to Rest Corporate employer and members
- Regularly assist in the preparation of business reporting for team and management
- Support business leads and team with employer onboarding for Rest Corporate and transitions projects
- Participate in user testing activities (AASPIRE, web and other administrative support systems) as required
- Time at work is managed efficiently and utilisation of team resources is optimised.
- Evidence of shared ideas presented and followed through with internal and external clients and contacts.
- Be responsible for your own self-development and pro-actively progress your own training

People Leadership
- Provide coaching and guidance to new and existing members of the team and identify any training needs
- Communicate effectively with members, employers and internal/external stakeholders to resolve enquiries
- Actively participate as a member of the team providing support to other areas of the business as required
- Comply with all company policies, values, and procedures
- Participate as a positive member of the team by cooperating with others to achieve the team's goals

Governance & Risk
- Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business
- Quality review of work to minimise rework of tasks and maintain high quality standards
- Supporting the team leader by reviewing and updating process and procedures
- Identify opportunities and suggest ways to drive process improvements that positively impact the customers experience, increase efficiency and quality standards
- Identify and investigate all system issues and liaise with Link IT for resolution.
- Diligently follow up any outstanding issues with IT to ensure that issued
- Assist with escalated queries, complaints, risks, and issues promptly and consulting your team leader where needed
- Investigation of the Corporate Data Integrity Reports.

**Experience & Personal Attributes**
- Good understanding of Superannuation legislation, insurance and general industry knowledge
- Sound knowledge of MS Office and other software packages
- High levels of data entry and processing
- Accuracy and attention to detail
- Problem solving and decision making: Ability to identify and analyse issued/problems, develop solutions, and use judgement to make sound and dependable decisions
- Ability to conduct investigation and analyse business reporting and documentation
- Customer focused and the ability to collaborate with others to achieve desired outcomes
- Prioritisation and time management skills to meet tight deadlines, demonstrating flexibility and the ability to use own initiative
- Highly effective communication skills, both written and verbal with the ability to make a positive impact and to influence others to deliver service to the business
- Generate creative solutions to address problems and commit to follow through.
- Sound knowledge of technical and compliance issues, understanding relevant policies and legislation
- Knowledge of Quality Framework and Encore
- Good work ethic and drive for productivity
- Background experience in working with initiatives and process improvements
- RG146 Desirable

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work