Support Team Member

2 days ago

Rhodes, Australia youXpowered Full time

**Job Summary**:
We are seeking a motivated and customer-focused Level 1 IT Support Technician to provide first-line technical support to internal users. This role involves responding to IT service requests, troubleshooting CRM software issues, and escalating more complex problems to higher-level support staff as needed.

**Key Responsibilities**:

- Diagnose and resolve basic hardware and CRM issues.
- Document support issues and solutions in the help desk ticketing system.
- Escalate unresolved issues to Level 2/3 IT support and development team.
- Follow up with users to ensure issues are resolved satisfactorily.
- Maintain inventory of IT equipment and update asset records.
- Support onboarding/offboarding processes for new and departing staff.

**Requirements**:

- Basic understanding of Mac systems, mobile devices, and other tech products.
- Strong customer service and communication skills.
- Ability to troubleshoot and resolve technical issues effectively and efficiently.
- Willingness to learn and adapt in a fast-paced Fintech environment.
- Strong understanding of Google Suite
- At least 1 year of experience in a technical support or help desk role.
- Basic understanding of finance and fintech
- Previous experience using Jira ticketing system

Pay: $60,000.68 - $65,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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