IT Team Leader

6 days ago

Gordon, Australia IT Managed Services & Security Full time

Do you enjoy working in a professional and collaborative environment?

Do you have a passion for technology?

Do you take pride in providing outstanding customer service?

We are an IT managed service provider specialising in technology solutions and support for SME’s based in Sydney. This includes traditional IT as well as cloud, mobility solutions, security and business automation which offers a broad range of IT work across small to medium sized businesses.

Our business is expanding, and we now require a highly skilled Level 3 Technical Support / Team Leader to join our team. Your experience will include at least 2 years Level 3 IT Help Desk / Team Leader experience with at least seven years in IT.

If this sounds like you then read on.

Your role and responsibilities include:

- Provide IT Support to small and medium businesses and understand their priorities
- Ability to lead a small and cohesive team
- Confidence in dealing with all stakeholders
- Experience with supporting users on site or remotely
- Project management to introduce new technology
- Implementation of a range of IT security strategies
- Knowledge and understanding of the Microsoft range of operating systems particularly Windows 11 and Windows Server (including virtualisation)
- Microsoft 365 experience
- Cloud Hosting
- DRP & Backup experience
- Hardware - Server, PC, Mac, iOS devices and Android devices
- Mobile Device Management
- Network management (including VLANs and WIFI) and troubleshooting skills
- Worked with RMM tools to support users
- Manage vendors - quotes, purchase orders, payment and delivery confirmation
- Firewall - WatchGuard, Sonicwall & Cisco experience preferred

The successful applicant will
- Provide exceptional customer service experience
- Have the ability to resolve issues quickly and with care
- Be a strong and collaborative team leader who leads with respect and integrity
- Have a can do attitude and a hands on work ethic
- Have effective negotiating skills and ability to develop innovative solutions
- Be a self-starter and comfortable working without constant supervision
- Have the ability to see projects through to completion
- Have ability to multitask competing priorities
- Have exceptional communication skills both written and oral
- Demonstrate a high degree of professional care, accuracy, and high attention to detail
- Be highly organised with good time management skills
- Have great problem solving ability with a solution based mindset
- Have pride in great customer service skills and good presentation
- Have a passion for technology and a determination to expand your horizons

For this role your own car and current driver's licence is required. You will be required as times to travel around Sydney visiting client sites. You are Australian citizen or have the relevant permits to work in Australia. And can produce a current police check.

Pay: $100,000.00 - $110,000.00 per year

Schedule:

- Monday to Friday
- On call

Application Question(s):

- Do you have customer service experience?
- Do you have the right to work in Australia?
- How many years of people management experience do you have?
- Do you have a driver's licence and vehicle?

**Experience**:

- IT Support: 7 years (required)

Work Location: In person

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