Client Advisor

**Position**:
Our Client Advisors provide a warm, memorable and luxurious shopping experience for all clients whilst maintaining a strong team spirit.

Whilst retail experience is helpful, it's certainly not a requirement If you come armed with qualities such as humility, empathy, resilience and curiosity, we can support you with the technical training.

**Job responsibilities**:

- Deliver unparalleled, personalized service to every client and prospect, ensuring an unforgettable and luxurious brand experience from the moment they enter the boutique.
- Cultivate a deep understanding of each client's individual style and preferences, offering bespoke advice and introducing them to the exquisite artistry and heritage of our jewelry collections.
- Expertly guide clients through the sales journey, employing sophisticated sales techniques to curate a unique and memorable shopping experience, consistently contributing to the boutique's achievement of key performance indicators (KPIs).
- Serve as a dedicated and proactive point of contact for all after-sales service inquiries, expertly managing repairs and ensuring swift resolution to maintain exceptional client satisfaction and foster lasting loyalty.
- Nurture and expand client relationships through strategic CRM initiatives, meticulously recording client details, curating exclusive events, and implementing personalized engagement strategies as directed by the Boutique Manager.
- Maintain the immaculate presentation of the boutique, ensuring all jewelry displays adhere to visual merchandising guidelines and contribute to an inviting and elegant atmosphere.

**Profile**:

- **Exceptional Communication Skills**:The ability to articulate clearly, listen attentively, and adapt communication style to suit diverse client personalities is crucial.
- **Passion for Luxury and Jewelry**:A genuine enthusiasm for high-end jewelry and the luxury market will translate into authentic engagement with clients and a deeper understanding of their desires.
- **Sales Acumen and Persuasion**:A natural ability to connect with people, build rapport, and confidently guide them through the sales process is essential for driving revenue.
- **Customer-Centric Mindset**:A genuine desire to exceed customer expectations and create memorable experiences is paramount for building lasting relationships and brand loyalty.
- **Problem-Solving Skills**:The ability to assess situations quickly, identify solutions, and handle client concerns with grace and efficiency is vital for maintaining customer satisfaction.
- **Attention to Detail**:Meticulousness in handling jewelry, processing transactions, and maintaining the boutique's appearance ensures a flawless and luxurious environment.
- **Professionalism and Poise**:Maintaining a polished appearance, exhibiting grace under pressure, and representing the brand with integrity are essential for upholding its reputation.

**Additional information**:

- Monthly commission and incentives
- Career opportunities within Bulgari and LVMH
- Paid Parental Leave, Birthday Leave, Study Leave, Marriage Leave
- Annual flu shots
- Employee Assistance Program (EAP)
- Private health care member discount
- Training and development programsGenerous staff discounts- We are committed to the prevention of all discrimination and the respect of individuality, LVMH Group recruits and recognises all types of talent.**Recruitment process**:

- Phone screen - max 15 minutes
- Manager interview (in person) - max 1 hour
- Final interview (in person or virtual) - max 45 minutes
- Offer

**_BVLGARI _**
**MAISON***:

- Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back - to nature and to the community. In 2024 the Maison announced the creation of _Fondazione Bvlgari _, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.