Coordinator, Service Delivery

**Why join Afford**
- Generous salary Package **$72,000 - $77,000 **_depending on level of experience_**
- Not for Profit salary packaging, up to $15,900 + meal & entertainment card
- Ongoing training and support to help you reach your professional goals
- Access to Afford Rewards which entitles you to discounts on a range of products and services
- Discounted gym memberships nationwide (Fitness Passport)

**About the role**:
In this newly created role, you will be responsible for the delivery of end-to -end management of rostering and billing function across the QLD service delivery region.

In addition to this you will also be responsible for the day-to-day business administration tasks which includes service booking, auditing, and compliance with some reasonable travel.

**On a day to day basis you will be responsible for**:

- Managing all NDIS Service Agreements and ensuring accurate billing services is achieved within required timeframes
- Working collaboratively with our revenue accounting team to resolve outstanding claims and/or invoices
- Continuously collaborating with relevant managers to develop rosters for employees and any changes accurately reflect the system and communicated
- Scheduling clients across our services and in line with their individual Service agreements
- Updating and maintaining relevant client data relating to onboarding, offboarding and NDIS Plans
- Assisting with preparing and submitting Supported independent Living Quotes
- Monitoring and reviewing the continuous improvement and corrective action registers

**To be successful in this role, **we see you as having;**
- Certificate IV in Accounting, Disability Services, or equivalent qualification
- Extensive experience in rostering within the NDIS sector
- Demonstrate an understanding of the _Social Community homecare & Disability Award_ and understanding of case planning
- Experience in NDIS claiming through the PRODA portal, plan managers and self-managed clients to access client plan and service booking details
- Demonstrated an ability to maintain accuracy, high attention to detail and appropriately set priorities (time management) while working to competing deadlines
- Demonstrated intermediate level of computer literacy in rostering software, MS Office (excel) and other software products.
- Exceptional organisational and communication skills
- Demonstrate a strong commitment to ‘client service’, capacity building and positive outcomes for the clients
- Current “C” class Australian Driver’s Licence
- Provide up to date Covid Vaccinations or Medical Exemption

**In return we Offer**;
- Not for profit salary packaging that increases your take home pay + meal and entertainment card.
- Wellbeing benefits such a Fitness Passport which gives you and your family access to a wide choice of fitness facilities close to home and work.
- Afford Rewards - which enables you to purchase discounted vouchers and access exclusive offers with a huge range of retailers, products and services.
- Ongoing paid professional development and training

Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of people with disabilities, their families and carers.

Afford is an Equal Opportunity Employer - we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business need.