Service Operations Manager

5 days ago

Rocklea, Australia Bridgestone Australia Full time

Specialization: Sales - Commercial (TBR) and Mobility Solutions (Fleet)
- Location: Rocklea, QLD, AU, 4106
- Date Posted: 10 Jul 2025

**About the role**:
You will work onsite at our Rocklea store and lead a team to ensure safety, employee experience, sales profitability, productivity and efficiency targets are achieved. The team consists of Fleet Service Managers (your direct reports) who each have a team of Fleet Service Technicians reporting into them.

You will also develop effective working relationships with customers, store managers and internal teams to ensure a strong and cohesive operation.
- Lead skills gap analysis and coach new leaders and Technicians
- Drive recruitment, onboarding, and development of Fleet Service teams
- Develop and execute service strategies aligned with customer and continuous improvement goals
- Enhance customer experience through data insights, sales support, and site visits
- Monitor and meet SLAs to ensure service excellence
- Champion safety and compliance, supporting Bridgestone’s “Perfect Safety” vision

**About you**:

- Management experience is essential; however, a background in the tyre industry is not required
- Experience leading a team, managing and motivating employees
- The ability to develop and implement action plans for continuous improvement
- Excellent communication skills with a strong customer service focus
- Strong analytical and problem-solving abilities
- Strong organisation and time management skills
- Strong computer skills across multiple software platforms including Microsoft Office
- Certificate IV in Front Line Management desirable

**What we offer**:
You will be rewarded with progression opportunities, a competitive salary package including job-related vehicle and generous employee discounts. You will also join a globally recognised company that values its employees.

**About us**:
A renowned global leader in tyres and rubber, Bridgestone is striving towards a vision to provide both social value and customer value as a sustainable solutions company.

With sustainability at the core of our business and guided by the values of our Bridgestone E8 Commitment, Bridgestone offers a diverse product portfolio of premium tyres and advanced solutions backed by innovative technologies, improving the way people around the world move, live, work and play.

In Australia, Bridgestone offers a range of services and solutions to all segments of the Australian market. Our extensive range of quality tyres is complemented by the provision of mechanical and fleet services through the company’s nationwide retail network of Bridgestone Select and Bridgestone Service Centres, mobile service provider Lube Mobile, and the manufacturing and sale of quality retreads through Bandag Pty Limited.

As an equal opportunity employer, Bridgestone is committed to a diverse workforce.

**How to apply**:

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