Donor Centre Manager

Lead and inspire a new and growing team to deliver exceptional donor service

Permanent, Full-time opportunity

Located in a brand-new purpose-built facility in the heart of Brunswick, VIC

This is your opportunity to find a life-giving purpose

**As an organisation our purpose is simple**: to give life. It’s at the centre of everything we do. As part of the Lifeblood team, you’ll have the opportunity to contribute to this life-giving purpose and grow your career. We’re committed to ensuring you have the ability to innovate, learn new skills, and embrace new challenges - all while making a difference in the lives of countless others.

Lifeblood has an inspiring opportunity for you

We have an exciting leadership opportunity based in a unique and modern clinical setting. We’re looking for an inspirational leader who has gained their experience leading large or multi-disciplined teams in a highly customer-focused environment. This could be from within customer-focused industries such as retail or hospitality, or you may be a nurse unit manager looking for a special opportunity to lead a great team delivering exceptional donor service.

We see this as a fantastic opportunity to deliver a supportive and safe experience to our amazing donors, while optimising efficiency and performance. As the Brunswick Donor Centre’s senior leader and with the support of your leadership team, you will inspire your team to achieve collection targets and meet key performance indicators in order to deliver Australia’s supply of blood and blood products. Parallel to this, you will lead by collaboration, direction and support for your team. Thriving on pace and adaptability, you will achieve common goals and foster team effectiveness with respect and empathy.

In this role, you’ll also have the organisational savvy and business acumen to navigate and manage complex issues, while developing constructive relationships to deliver business outcomes. You’ll be adept at using key financial indicators and metrics to guide decision making.

**Sound interesting? Here’s what we're looking for**:
Demonstrated experience managing medium
- or large-sized teams in a structured environment

Strong people leadership skills, using human-centric and empathetic management approaches

Motivation to lead and inspire a team to reach shared goals and key performance indicators

A passion for coaching people, developing skills within your team members and identifying talent

Positive nature, with the ability to empathise with donors and team members

Strong Excel knowledge, with the ability to dissect and interpret data accordingly

Highly committed to safety and quality

Thrive in a diverse culture that cares for your wellbeing

At Lifeblood, we welcome different perspectives and backgrounds and we’re proud to foster an environment where people can come together to achieve their very best. That’s why we don’t believe in one-size-fits-all - especially when it comes to your wellbeing. Every employee is unique and we’ve developed a range of initiatives to look after the varying needs of all our people. As part of the Lifeblood team you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Next steps

If selected, you’ll be required to complete a number of background checks — don’t worry, we’ll help you through this process.

Our facilities are Covid-19 safe places

Click here to learn how we're protecting donors, volunteers, patients and our people.

We encourage all of our employees to be vaccinated against Covid-19 and a number of states have mandated that Lifeblood employees must be vaccinated to perform work for us. Please make sure that you are able to comply with these government requirements, or have the appropriate medical exemption information available.